Complaint 2130848

Complaint Summary

ENGINE AND ENGINE COOLING

Owner Narrative

The contact owns a 2017 Kia Forte. The contact stated that the vehicle hesitated while depressing the accelerator pedal, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where a scanner determined that there was a failure with the crankshaft. The contact replaced the spark plugs and crankshaft; however, the failure returned. The vehicle was taken to another independent mechanic ,where a defect with the timing belt was found, and the mechanic discovered metal shavings inside the oil pump. The contact stated that an oil change was performed on the vehicle, but the failure persisted. The contact was then informed by the mechanic that the failure was possibly linked to NHTSA Campaign Number: 21V260000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.