Complaint 2125571
2019 JAGUAR I-PACE • ENGINE • incident Jun 28, 2025
Complaint Summary
ENGINE
Owner Narrative
Vehicle: Jaguar I-PACE Model Year: 2019 VIN: [XXX] Mileage at incident: ~63,000 miles Dealers Involved: Jaguar Land Rover Ft. Myers (FL), Jaguar Land Rover Naples (FL) Incident Dates: JuneâSeptember 2025 Complaint Summary: Between JuneâSeptember 2025 my Jaguar I-PACE experienced warranty and service obstruction tied to the traction battery recall. Jaguar Land Rover Ft. Myers submitted a false warranty claim for traction battery replacement, which was denied by the insurer as excluded. At the same time, the dealer misled the ADA driver/policyholder with a âcoolant pump faultâ explanation, even though the A/C system was operating normally, which made that failure mechanically impossible. The dealership never provided diagnostic codes from TOPIx/Pathfinder. On [XXX], at ~63,000 miles, the I-PACE was immobilized by a 12V failure. Both Ft. Myers and Naples dealerships refused assistance, leaving an ADA driver stranded. I had to replace the 12V battery myself to restore mobility. This raised a serious safety issue, as an immobilized I-PACE cannot be moved to a safe location in the event of fire. Text messages show direct Jaguar Land Rover Corporate involvement, with Ft. Myers stating: âWe started a tech case and they will not proceed until they know if it is a buybackâ and âTech assistance will not give us assistance because of the open recall for buyback.â This demonstrates corporate obstruction of warranty rights. Multiple owners reported traction battery faults from MarchâJune 2025 before signing NDAs tied to buyback settlements. This suggests a wider pattern of recall-related service restrictions. Requested Action: NHTSA is requested to investigate Jaguar Land Roverâs handling of the I-PACE traction battery recall, including obstruction of warranty service, denial of diagnostic access, and treatment of disabled/ADA drivers. These issues may affect a large number of recalled vehicles nationwide. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
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