Complaint 2103414

Complaint Summary

POWER TRAIN

Owner Narrative

We were driving on vacation in the Nevada desert on a Sunday when the RPMs began to bounce between 2,000 and 4,000 RPMs causing the carto jerk back and forth when we were going up hill. This continued until it got to the point where the engine was going 8,000 RPMs but we were not moving forward. It felt like when driving a stick shift and you are out of gear. We pulled off and were towed to St. George, UT. The tow truck said it was the transmission and that we should go to a Kia dealer because it would be covered by warranty. No warning lights came on. Our mileage was 70,000 miles. The dealer said they could not find anything wrong and suggested it was bad gas. After paying $150 we were sent on our way back home through the mountains. We got about 20 minutes on the road when the car starting doing the same thing again as we went up hill. We immediately turned around and made it to the dealer in St. George. They checked the car again and found the transmission fluid was black instead of red. They eventually got approval from Kia for a new transmission. It ended up taking 5 days to finally get our car working. while the transmission installation was covered, we ended having to pay $2,000 in out of pocket expenses. Kia claims to have a Trip Interruption Policy to cover expenses when they have a failure covered by warranty when you are on vacation. At best, it only covers $100 per day for a maximum of 3 days ($300). But you have to have pre-approval before they will even pay that little amount. We made a mistake buying a Kia but it is one we will never make again. It was interesting to see how many similar transmission incidents with the 2020 Forte have happened when they hit 70,000 miles.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.