Complaint 2080807

Complaint Summary

STEERING

Owner Narrative

Component/System Involved: Electric Power Steering (EPS) – specifically, a potential malfunction with the assist motor response timing. Description of Incident: While driving, primarily on the highway, I have experienced a recurring issue with the power steering system. The steering assist appears to delay activation after periods of inactivity—such as when driving straight. When I attempt a small correction (even a movement as small as 1/16 of an inch), there is unusually high resistance, followed by a sudden release. This results in an overcorrection and can create a cycle of steering instability as the same pattern repeats with each correction. Safety Risk: This malfunction poses a safety risk because the delay in steering assist and sudden release can lead to unintended sharp corrections or lane drifting, especially at highway speeds. The issue requires both hands on the wheel to maintain control, and the unpredictable nature of the steering increases the chance of losing control or colliding with another vehicle. Warning Lamps/Symptoms Prior to Failure: There are no warning lights, error messages, or chimes preceding or accompanying the issue. Mileage & Vehicle Info: Several people seem to be having the same issue and it happens at different stages of the vehicles life, but no one seems to have found a solution or source of the problem.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.