Complaint 2053355

Complaint Summary

ENGINE

Owner Narrative

December 17, 2024 2012 Q5 Audi Complaint- Purchased at Steve White Greenville, S.C VIN# [XXX] Dear Audi leaders, (and Michele) Thanks for replying to my request and your (brief) follow-up. I know selling cars is your main concern. I learned through years of working for tech companies such as Oracle and HP that it cost a significant more to get a new customer than to retain an old one. I expected at the very least was to lob a phone call to me, instead of pretending to- even more humiliating. The Audi Q5 was the biggest, most dangerous and worst purchase I’ve ever made. It is also the most expensive car I’ve ever maintained. I didn’t realize how many people literally got “burned” on this engine debacle that Audi created. Audi dealerships around the globe forced loyal customer who purchased this vehicle to jump through hoops to prove a very apparent engine flaw. It was like watching the Hindenburg crash, but in slow motion. Upon further research, the level of owners problems varied by engine; some were perfectly fine but most were faced with a ticking time-bomb. Audi seemed to take no blame, instead profiting on an “oil program”, expensive for the consumer and also time consuming, to solve the issue. As time has a way of flushing out the truth, a class action lawsuit quietly arose was settled in 2014. Audi shamelessly offered to cover 40% on certain cars-soon having a class action lawsuit on their hands. At that time, my Q5 had 99,000 miles on it. Because of Audi’s foot-dragging, my Q5 was too old to fix which seemed a little too well orchestrated and that is wrong. Currently, my vehicle is worth nothing and I feel 100% that it was intentionally motivated. I now have a hunk of metal that Audi refuses to fix which is not only frustrating- but is a danger to me and cars around me- It is unsafe. I was going to give it to my [XXX] daughter, but after having it looked over, it was too dangerous-at best. I was never notified by Audi when the recall was ann INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.