Complaint 2038456

Complaint Summary

UNKNOWN OR OTHER

Owner Narrative

The issue I’m having was confirmed by the dealership so when I drive on the highway, there’s a specific patch of highway that zigzags the car will follow that zigzag after getting off of the highway onto regular road. The car computer system will start a down shift erratically and feel like the car is pulling backwards. Also there is a lack of acceleration and it feels like the transmission is slipping, but I have confirmed with the dealership that the transmission was not slipping that the computer was shifting erratically. They would reset the computer and the car would would begin driving in a more normal state shifting correctly. I get on the highway again. The car once again will start shifting erratic. When you let go of the gas, the car downshift so many times that the car almost comes to a complete stop without hitting the brakes. The dealership has the car once again trying to figure out what’s going on with the car and why when I go on the highway the computer starts shifting erratically on that specific patch of highway. The car will pull left and right the entire time once you get off the highway the erratic shifting happens the dealership let me borrow a car which is a 2025 Kia Sorrento went on the highway with the car and had the same exact issue. The car they let me borrow is also downshifting erratically and feels like the transmission is slipping. The dealership did confirm that the car was not driving as intended, and they were confused as to why it was happening. They’ve also confirmed that the test that they’ve done on the car itself. had not passed prior to them resetting the computer.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.