Complaint 1919573

Complaint Summary

ENGINE

Owner Narrative

After purchasing the vehicle on July 25, 2023 at approximately 99,800 miles, I began driving across the country from PA to CA. I purchased the vehicle from a Subaru dealership, so it was certified pre-owned. Beginning on day 3 of the drive, the car began to make a ticking sound under the hood. The car still had oil on the dipstick, but I added half a quart to be safe. There were no dealerships nearby, so I proceeded to drive to the nearest town and went to a mechanic. They believed the sound was from the engine working hard. We proceeded driving the following day, and after a few hours (around 2,000 miles of the cross country drive) the sound became worse/louder. I was fortunately able to pull off at an exit in the middle of Wyoming, and immediately after driving down the exit ramp, the car stopped. I could not turn the steering wheel, the car would not move, and 3 lights came on. I was able to turn on the car to move it 20 feet out of the way, and checked the oil again as two oil lights came on the dash. There was essentially no oil in my car. I added the last half quart I had with me, but the location we were at did not carry oil for cars. We got a tow to the nearest dealership the following day and they informed me that my engine needed to be replaced and I had no oil in my car. There were no warning or indication lights the entire time we were driving. The engine seized without warning and there were never any leaks under the car indicating that I was losing oil. Had there not been an exit at the right time, the car would have given out on the side of the highway where people drive 80mph. The exact cause is still unknown as to why the engine burned through all the oil and why the engine needs to be replaced.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.