Complaint 1915895

Complaint Summary

VEHICLE SPEED CONTROL

Owner Narrative

I am writing to express serious concerns about the safety and performance of my Kia vehicle. Over the past few months, my car has been exhibiting abnormal behavior, jeopardizing the safety of myself and other road users. One of the most alarming issues is the unpredictable acceleration and deceleration of my vehicle, especially on the highway. There have been numerous instances where it failed to respond to acceleration while changing lanes, putting me in stressful situations where I feared a potential collision. Even more troubling, my car has shut off unexpectedly multiple times during both city driving and while navigating driveways and hills. This sudden engine shutdown has exposed me to hazardous situations and increased the risk of accidents. There is also a loud knocking sound coming from the car, accompanied by sluggish driving. To my dismay, the vehicle now starts and immediately cuts off, forcing me to wait for a period of time and multiple attempts to restart the engine before it finally starts. Seeking a resolution, I took my vehicle to the Kia Service center, where they advised me that I needed a new engine, attributing the problem to sludge build-up. However, I maintain a diligent oil change schedule every three months and can provide evidence of this fact. Despite filing a claim with Kia of America, they regrettably denied my request for assistance in obtaining a new engine, placing the financial burden solely on my shoulders. This not only presents a financial hardship for me but also underscores a broader issue with Kia vehicles' quality and reliability. I am deeply concerned about the safety of Kia vehicles, and I believe that they should be subject to a thorough investigation and, if necessary, a recall. I understand that KIA has experienced problems with design of this or similar engines, causing recalls of those products, and I request NHTSA to investigate these concerns regarding the 2016 KIA Forte. My Car is available to inspect once more

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.