Complaint 1745511
2017 FORD TRANSIT • ENGINE • incident Apr 16, 2021
Complaint Summary
ENGINE
Owner Narrative
TL* THE CONTACT OWNS A 2017 FORD TRANSIT. THE CONTACT STATED WHILE HER HUSBAND WAS DRIVING 70 MPH, THE VEHICLE LOSS MOTIVE POWER AND SHUDDERED AND JERKED WITHOUT WARNING. THE DRIVER PULLED OVER TO THE SIDE OF THE ROADWAY AND HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE DRIVER WAS INFORMED THAT THE FAILURE MIGHT BE DUE TO AN UNIDENTIFIED ECM FAILURE. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT RETRIEVED THE VEHICLE HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO MULLINAX FORD OF NEW SMYRNA BEACH (2317 FL-44, NEW SMYRNA BEACH, FL 32168, (386) 267-4980) AND THE ECM MODULE WAS REPLACED. THE CONTACT WAS CONCERNED THAT THE FAILURE COULD RECUR DUE TO WATER LEAKING INTO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
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