Complaint 1706939
2019 RAM 1500 • ENGINE • incident Oct 16, 2020
Complaint Summary
ENGINE
Owner Narrative
I PURCHASED A 2019 RAM 1500 IN JUNE OF 2019. IN OCTOBER OF 2020 I GOT INTO THE TRUCK AS I HAVE DONE FOR OVER A YEAR AND STARTED IT UP. AS I PUT IT IN DRIVE AND BEGIN TO TAKE MY FOOT OFF THE BRAKE, THE TRUCK WOULD AUTO-SHIFT INTO PARK AND CUT THE ENGINE OFF. THIS CONTINUED TO HAPPEN OVER AND OVER AGAIN AS I KEPT TRYING TO PUT THE TRUCK IN DRIVE AND GO INTO MOTION. IT EVEN DID IT WHILE TRYING TO PUT IT IN REVERSE. I LMADE SURE ALL DOORS WERE SHUT, SEAT BELT ON, NO E-BRAKE AND NOTHING WAS LIT UP ON DASH. THE TRUCK SIMPLY WOULD NOT ENGAGE INTO DRIVE AND IT WAS NOT USER ERROR. I HAD RAM ROAD SIDE ASSISTANCE TOW THE VEHICLE TO A LOCAL CERTIFIED DEALER WITH RAM TECHNICIANS. THIS WAS ON 10/16/20 AND THE TRUCK WAS IN THE CARE OF THE RAM DEALER UNTIL 10/19/20. THEY INFORMED ME THAT THEY COULD NOT REPLICATE ISSUE I EXPERIENCED. I THEN TOOK BACK POSSESSION OF THE TRUCK. ON 11/12/2020 I DROVE ABOUT A MILE FROM MY RESIDENCE PUT THE TRUCK IN PARK WHILE RUNNING INTO A STORE. I DROVE THE TRUCK ABOUT 900 FEET AND THE TRUCK AUTO SHIFTED TO PARK WHILE I WAS AT SPEEDS OF 30MPH. THE ENIGINE CUT OFF AND THE TRUCK HAD TO COME TO A COMPLETE STOP BEFORE I WAS ABLE TO TURN IT BACK ON AS IF I WOULD IF THE TRUCK WAS STOPPED. I PULLED OVER AND BEGAN DRIVING AGAIN FOR SEVERAL HUNDRED FEET. AGAIN THE TRUCK SHIFTED TO PARK ON ITS OWN WHILE DRIVING SPEEDS OF 30MPH. THIS HAPPENED TWO MORE TIMES BEFORE BEING ABLE TO RETURN TO MY RESIDENCE AND CALL FOR A TOW. THE CAR WAS TOWED TO THE SAME DEALER AND IN THEIR NOTES. THE TOW DRIVER EXPERIENCED THE TRUCK TURNING OFF ON HIM WHILE TRYING TO BACK IT OFF THE TRUCK. THE DEALER HAD THE TRUCK FOR SEVERAL DAYS BUT TOLD ME THEY COULD NOT REPLICATE THE ISSUE WHICH HAS NOW BEEN EXPERIENCED BY ME AND THE TOW DRIVER. AGAIN I GO BACK AND TAKE POSSESSION OF THE TRUCK WHICH IS NOW MORE CONCERNING BECAUSE IT IS HAPPENING WHILE DRIVING AND THEY CAN'T FIX IT.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
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