Complaint 1651804

Complaint Summary

ENGINE

Owner Narrative

SECONDARY AIR INJECTION PUMP MAKES A LOUD VACUUM NOISE ON STARTUP AS IN NHTSA ID# 11064285. FOUR RELATED CODES GENERATED ON MY VEHICLE AND, NOW, AS A RESULT ENGINE LIGHT IS ON. ALSO IMPACTS ACCELERATION ON FREEWAY WHEN QUICK SPEED IS NECESSARY ON ENTRY. CAR STRUGGLES TO GET POWER TO ACCELERATE AND WILL NOT GO OVER 65 MPH FOR PASSING. CAR MUST BE FIXED TO PASS A CA SMOG CHECK AND WILL NOT PASS WITH AN ENGINE LIGHT. TOYOTA IS REIMBURSING SOME, BUT NOT ALL MODELS IMPACTED BY THIS KNOWN ISSUE. REPAIRING THIS ISSUE WITH THE AIR INDUCTION PUMP COSTS OVER $2000. TOYOTA HAS A PROGRAM FOR 2008-2010 SEQUOIA MODELS, BUT NOT FOR 2007 MODELS. WHEN SEEKING A MECHANIC TO REPAIR THE ISSUE, MECHANIC REPORTED HE'D SEEN THIS ISSUE MANY TIMES BEFORE AND RECEIVED A CALL THE WEEK PRIOR FOR SAME ISSUE. BECAUSE OF THE EXPENSE, HE IS TELLING OWNERS TO NOT GET IT FIXED AS THE CAR IS STILL DRIVEABLE, BUT WITHOUT REPAIR, THE ACCELERATION AND AIR POLLUTION ISSUES REMAIN. CALLED TOYOTA AND CUSTOMER SERVICE REP ASSUMED 2007S/MY VIN WAS A PART OF THE RELATED REIMBURSEMENT/REPAIR PROGRAM, BUT THEY ARE NOT. WAS TRANSFERRED TO A SECOND TIER REP AND HE SAID THERE WAS NOTHING HE COULD DO SINCE THE 2007 VIN'S ARE NOT A PART OF THE PROGRAM. WHEN I TOLD HIM ABOUT A CASE NUMBER I'D FOUND IN MY ONLINE RESEARCH, HE LOOKED IT UP AND SAW REFERENCE TO A CUSTOMER WHO HAD THE SAME ISSUE WITH HIS 4RUNNER. THE 4RUNNERS ARE ALSO NOT A PART OF THIS PROGRAM, BUT THERE HAVE BEEN CALLS ABOUT IT. IF THIS IS A KNOWN ISSUE THEN TOYOTA SHOULD BE REIMBURSING OWNERS WHO EXPERIENCE THIS ISSUE AND CONSUMERS SHOULD BE PROTECTED FROM THIS TYPE OF NEGLIGENCE AND DAMAGE TO THE ENVIRONMENT. ONLINE RESEARCH SHOWS THIS ISSUE IMPACTS MULTIPLE TOYOTA V8 MODELS, INCLUDING SEQUOIA, TUNDRA, 4RUNNER.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.