Complaint 1598881
2012 BUICK VERANO • ENGINE • incident May 19, 2019
Complaint Summary
ENGINE
Owner Narrative
I HAVE A 2012 BUICK VERANO WITH ABOUT 115000 MILES ON IT. I HAVE BEEN TO SEVERAL GM DEALERS WITH COMPLAINTS OF EXCESSIVE OIL CONSUMPTION TO THE POINT OF THERE BEING NO OIL IN THE CAR WHATSOEVER AND THEY CLAIMED THERE WAS NO ISSUE. I WENT TO A THIRD SERVICE CENTER AND THEY DID OVER 700 DOLLARS WORTH OF WORK THAT NEEDED TO BE DONE BECAUSE OF DAMAGE TO THE ENGINE FROM LOW OIL. GENERAL MOTORS CUSTOMER SERVICE DENIES THAT THERE IS AN ISSUE EVEN THOUGH THERE ARE RECALLS FOR OTHER VEHICLES WITH THE SAME EXACT ENGINE (2.4 LITER 4 CYLINDER). I DO NOT FEEL SAFE WITH THIS VEHICLE KNOWING THERE'S A POSSIBILITY OF ENGINE FAILURE WHILE I AM ON THE HIGHWAY. I HAVE SERVICE RECORDS TO PROVE I'VE HAD THIS WORK DONE AND I'VE BEEN TO SEVERAL DEALERSHIPS. THERE ARE ALSO NUMEROUS COMPLAINTS ABOUT THE SAME ISSUE I AM DESCRIBING ONLINE. I DO NOT UNDERSTAND WHY THIS ISSUE HASN'T BEEN RECALLED BECAUSE IT IS SOMETHING THAT IS HAPPENING TO NUMEROUS VEHICLES AND IN ADDITION THERE IS A RECALL OUT FOR VEHICLES MADE BY GENERAL MOTORS WITH THE SAME EXACT ENGINE AS MINE.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
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