Complaint 1556906

Complaint Summary

ENGINE

Owner Narrative

TO WHOM IT MAY CONCERN, MY WIFE AND I OWN A 2011 RAM 2500 6.7 TURBO DIESEL. IT WAS PURCHASED NEW BY HER PARENTS. I BOUGHT THE TRUCK FROM MY IN-LAWS A YEAR AGO AND IT'S JUST OVER 80,000 MILES. UNFORTUNATELY, OVER THE LAST 6 MONTHS, WE HAVE RUN INTO A COUPLE OF MAJOR ENGINE PROBLEMS: -O2 SENSOR (INCLUDES OVERLAY HARNESS AND MODULE REPLACEMENT), APPROX $1,500 -TURBOCHARGER - VARIABLE FLAPS NOT OPERATING PROPERLY, APPROX $5,000 (ACCORDING TO RAIRDON OF MONROE, WA) EVERYTHING I HAVE READ AND EVERY MECHANIC I HAVE TALKED TO (INCLUDING THE CHRYSLER DEALER) HAS SAID THE ONLY TRUE FIX IS TO DELETE THE EGR/EMISSIONS AND RUN THE TRUCK WITHOUT IT. IT IS VERY STRANGE THAT THE MOST TRUSTED FIX IS AN ILLEGAL OPTION AND THERE IS NO ASSISTANCE FROM CHRYSLER FOR EITHER OF THESE KNOWN PROBLEMS. SEEING AS THE DELETE IS AN ILLEGAL OPTION, I ATTEMPTED TO GO THE LEGAL ROUTE AND GET THE O2 SENSOR FIX AT THE DEALER. NOT MINUTES HAD I PICKED UP MY TRUCK, DRIVING OUT THE OF DEALERSHIP, THE CHECK ENGINE LIGHT CAME BACK ON FOR THE TURBOCHARGER. THERE IS SERVICE BULLETIN FOR THE O2 SENSOR ISSUE, HOWEVER IT WAS NEVER SUBMITTED AS A RECALL. IF IT IS A KNOWN ISSUE (A MANUFACTURE ERROR), WHY WAS THERE NO RECALL ISSUED BY CHRYSLER? IT SEEMS THE OVERARCHING ISSUE COMES FROM THE EMISSIONS EQUIPMENT. ALONG WITH THE O2 SENOR FAILING, THE TURBOCHARGER IS NOW SPITTING OUT AN ENGINE CODE (P2262). DUE TO THE CARBON/SOOT BUILD UP FROM THE EGR, THE VANES OF THE TURBOCHARGER BECOME CLOGGED. THIS IS ALSO A KNOWN ISSUE AND NOT A RECALL. PLEASE LET ME KNOW WHAT SOLUTIONS ARE AVAILABLE. THANK YOU!

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.