Complaint 1221630

Complaint Summary

ENGINE

Owner Narrative

PURCHASED A NEW 1500 IN MAY OF 2014 AND A FEW MONTHS LATER NOTICED THE ENGINE HAS A RANDOM MISS BOTH WHILE DRIVING AS WELL AS AT IDLE. WILL EXPERIENCE A SIGNIFICANT JERK AND WILL ALSO HESITATE TO PICK UP SPEED SHORTLY AFTER EXPERIENCING THE JERK. I HAVE REPORTED THIS PROBLEM TO CHEVROLET ON NUMEROUS OCCASIONS, BUT ONLY HAVE 4 INVOICES (FROM 11/20/14-8/26/15) WITH THE COMPLAINT LISTED. EACH TIME CHEVROLET STATED NO PROBLEM FOUND OR PRESENT EXCEPT FOR THE MOST RECENT INVOICE DATED AUG. 26, 2015 IN WHICH AFTER CHEVROLET SERVICE MANAGER BECAME INVOLVED BECAUSE I COMPLAINED ABOUT AN UNRESOLVED ISSUE, HE DID STATE THAT THE PROBLEM WAS NOTICED BY A "SENIOR SERVICE TECHNICIAN" AND SINCE NO CODE WAS PRESENT TO DIAGNOSE OR CORRECT THE PROBLEM, GM WAS CONTACTED. WAS TOLD BY THE SERVICE MANAGER THAT GM STATED "THEY ARE AWARE OF THE CONCERN BUT AS YET HAVE NOT FORMULATED A REPAIR." I AM PRESENTLY STILL EXPERIENCING THE ISSUE, BUT SINCE GM HAS NOT "FORMULATED A REPAIR" FOR AN ISSUE THAT THEY ARE UNSURE OF THE CAUSE AND IN WHICH THEY FEEL "IS NOT A SAFETY ISSUE" I AM DRIVING A VEHICLE THAT COULD STALL AT ANY GIVEN TIME. BE SURE EACH COMPLAINT IS DOCUMENTED VIA INVOICE NUMBER AND MAKE SURE WHAT YOU ARE TOLD VIA PHONE AND OR IN PERSON IS WHAT IS STATED ON THE INVOICE.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.