Complaint 1213168

Complaint Summary

ENGINE

Owner Narrative

WHILE MERGING ONTO THE EXPRESS WAY I HAD A MAJOR LOSS OF POWER AND A SLIGHT SHAKE IN MY SILVERADO. MULTIPLE ENGINE LIGHTS CAME ON (STABILITY TRACK, TRACTION CONTROL, AND BLINKING ENGINE LIGHT). ON MY WAY TO THE NEAREST GM DEALER, AT EVERY STOP LIGHT THE TRUCK LACKED POWER TO GET GOING WHEN THE PEDDLE WAS PUSHED, THEN IT WOULD KICK IN AND SCREECH THE TIRES. AFTER LEAVING THE TRUCK AT THE DEALER, I RECEIVE PHONE CALL FROM THE DEALER THE FOLLOWING DAY STATING THAT THE LIFTER (AFM LIFTER) HAD MALFUNCTIONED AND WAS STUCK. I ASKED WHAT CAUSES THIS (BECAUSE MY TRUCK ONLY HAS ABOUT 39,700 MILES ON IT), AND THE DEALER STATED IT WAS "AN ISSUE WITH THE DESIGN OF THE ENGINE." I THEN RESEARCHED THE INTERNET (GM FORUMS, SOCIAL MEDIA, NHTSA) TO FIND OUT THAT THIS IS A HUGE ISSUE. MANY OWNERS HAD THE BAD LIFTER REPLACED UNDER WARRANTY, ONLY TO HAVE A DIFFERENT LIFTER GO BAD. I DECIDED TO HAVE THE DEALER REPLACE ALL MY LIFTERS, BECAUSE THAT IS WHAT THEY RECOMMENDED AND THEY ADMITTED THERE IS A GOOD CHANCE I WOULD BE BACK IN FOR THE SAME ISSUE ON THE OTHER LIFTERS IF I DIDN'T REPLACE THEM. THE DEALER CONTACTED GM TO SEE IF ANY OF MY REPAIR COULD BE COVERED UNDER THE POWERTRAIN WARRANTY BECAUSE I ONLY HAVE 39,700 MILES ON IT, BUT MY TRUCK WAS 8 YEARS OLD SO THEY SAID THEY WOULDN'T. I CONTACT GM TO SEE IF I COULD DIRECTLY GET ANYTHING COVERED SEEING I ONLY HAD 39,700 MILES, PLUS BOUGHT AN EXTENDED WARRANTY THAT JUST EXPIRED LAST YEAR. I WAS TRANSFERRED THROUGH 5 DIFFERENT REPRESENTATIVES THAT ALL ADMITTED THAT THE LIFTER FAILURE IS "AN ISSUE, BUT NOT A RECALL." IF THEY KNOW ITS AN ISSUE, THE DEALERS KNOW ITS AN ISSUE, ITS A EXTREMELY COMMON ISSUE ALL ACROSS THE INTERNET, WHY WONT GM TAKE CARE OF IT? MY SILVERADO COST OVER $45,000 WHEN NEW, YOU THINK IT SHOULD LAST WELL OVER 100,000 MILES WITH NO ENGINE PROBLEMS. *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.