Complaint 1187142
2014 FORD E-350 • ENGINE • incident Apr 3, 2015
Complaint Summary
ENGINE
Owner Narrative
WHILE STOPPED AT A THRUWAY REST AREA IN W. VIRGINIA. IT HAD BEEN RAINING QUITE A BIT ON THIS - OUR FIRST DAY OF VACATION. OUR NEW 2014 FORD E-350 WOULD NOT SHIFT OUT OF PARK! ALL OF THE DASH LIGHTS STARTED FLASHING, THEN STOPPED, THEN FLASHED AGAIN. THIS HAPPENED A FEW TIMES. THE TRUCK WOULD START WOULD NOT SHIFT OUT OF PARK. AFTER DISCUSSIONS WITH FORD ROADSIDE ASSIST, THE TRUCK WAS TOWED TO A FORD DEALER. THE MAIN ENGINE ELECTRICAL COMPONENT'S COMPARTMENT WAS NOT SEALED CORRECTLY, LETTING WATER INTO THE COMPARTMENT AND SHORTING OUT THE ELECTRICAL SYSTEM IN THE TRUCK. THE WHOLE ELECTRICAL COMPONENT HAD TO BE REPLACED. THANKFULLY, WE WERE STOPPED IN A REST AREA WHEN DISCOVERED AND NOT ON THE ROAD! THIS IS A SAFETY ISSUE, SINCE THE TRUCK COULD HAVE STALLED OUT AT ANY TIME WHILE DRIVING. THE FORD DEALER HAD THE TRUCK FOR 2 WEEKS, WHILE WORKING TO FIND AND FIX THIS ISSUE.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
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