Complaint 1023365

Complaint Summary

ENGINE

Owner Narrative

THIS BUS IS OWNED BY FIRST BAPTIST CHURCH OF GRANT, AL. ABOUT ONE YEAR AGO WE STARTED HAVING TIMES WHEN THE BUS WOULD CRANK BUT NOT START. OUR MECHANIC HAS CHECKED IT FOUR DIFFERENT TLIMES, HOWEVER, EVERY TIME EXCEPT THIS TIME (5TH TIME) IT STARTED WHEN HE WENT TO CHECK IT. THIS TIME WE WERE TAKING OUR SENIORS ON A TRIP, BUT WHEN WE WENT TO CRANK IT, IT CRANKED BUT WOULD NOT START. WE HAD IT TOWED TO WOODY ANDERSON FORD IN HUNTSVILLE, AL. I SPOKE WITH THE TRUCK SERVICE MANAGER TODAY AND HE TOLD ME THE ENGINE WIRING HARNESS WAS BAD. THIS BUS ONLY HAS 30,000 MILES ON IT. IT HAS BEEN AT WOODY ANDERSON FORD 4 DAYS. I KNOW RECALLS ARE BASED ON THE VIN NUMBER PRIMARILY. THIS IS A LIKE NEW BUS AND ALREADY HAD TO REPLACE THE FUEL INJECTORS, TURBO CHARGER, AND A COUPLE OF DIFFERENT SENSORS. ANYONE WITH ANY COMMON SENSE KNOWS THAT IT IS NOT NORMAL FOR AN ENGINE WIRING HARNESS TO GO BAD. FORD MOTOR COMPANY NEEDS TO BE HELD ACCOUNTABLE AND RESPONSIBLE FOR REPLACING AN ENGINE COMPONENT THAT SHOULD LAST AS LONG AS YOU OWN THE VEHICLE. THERE IS A RECALL ON SOME VEHICLES WITH A 6.0L DIESEL ENGINE WITH PROBLEMS LIKE OURS, IT IS RECALL # 05S34. THE FORD DEALERSHIP SAID IT WOULD COST $3000.00 TO REPLACE THE WIRING HARNESS. THIS SHOULD BE A FORD MOTOR COMPANY PROBLEM. THANKS FOR READING AND CONSIDERING MY COMPLAINT. ANY HELP WOULD BE GREATLY APPRECIATED. MY NAME IS STEVE STANFIELD. I AM THE PASTOR. MY EMAIL IS [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.