CUSTOMIZED TOURS AND CHARTER SERVICE LLC
DBA: CUSTOMIZED TOURS
Book with caution — review signals below
No hard OOS / revoked / uninsured blocker, but elevated risk signals need a human look before booking.
- Contract (Passenger) gap · 729 days Inactive Sep 14, 2005 → reinstated Sep 13, 2007
Plain-text risk summary (print / paste)
TruckCodex risk summary — CUSTOMIZED TOURS AND CHARTER SERVICE LLC (USDOT 664237) Verdict: CAUTION Book with caution — review signals below No hard OOS / revoked / uninsured blocker, but elevated risk signals need a human look before booking. Authority / census status: Active Active BIPD limit: $3,500,000 Officer(s): LOUIS MENSONIDES (Owner); JOEL MENSONIDES (Additional owner) Organization: INDIVIDUAL Blockers: (none) Cautions: • Contract (Passenger) gap · 729 days — Inactive Sep 14, 2005 → reinstated Sep 13, 2007 On file: • Insurance on file · $3,500,000 — LANCER INSURANCE COMPANY · 91X • BOC-3 process agent on file — PROCESS AGENT SERVICE COMPANY, INC. • OOS rate better than size peers Source: https://truckcodex.com/usdot/664237/ As of: Jul 19, 2026 Always confirm on FMCSA SAFER and L&I before tendering — TruckCodex mirrors public filings and can lag by up to a day.
TruckCodex · compliance grade
Compliance grade A
Composite of 4/5 scored components (mean 100/100). Expand for per-signal evidence. Heuristic — not an FMCSA rating or legal advice.
A
confidence 80% · 4/5 signals
Compliance grade A
Composite of 4/5 scored components (mean 100/100). Expand for per-signal evidence. Heuristic — not an FMCSA rating or legal advice.
Active census status with no OOS order or revoked authority on file.
Active BIPD/Primary-like policy on file in our insurance history.
Driver OOS 0% vs peer median 0% (neutral). Vehicle OOS 0% vs peer median 5.3% (better). n=107381 same-size ACTIVE peers.
FMCSA has not assigned this carrier a formal safety rating. We do not invent one.
NR reason: No published FMCSA safety_rating.
No BMC-91 insurance-lapse watch classification on file for this USDOT.
TruckCodex compliance grade from authority, BIPD, peer OOS, FMCSA safety rating, and insurance-watch signals. Not legal advice. See methodology. Booking triage on this page: Caution.
2 active liability policies
Company profile
No active FMCSA cargo filing on file.
FMCSA L&I filing evidence — not a shipper certificate of insurance (COI). Cargo (BMC-34) is primarily an HHG / household-goods requirement; general freight carriers often have none.
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InsuranceLANCER INSURANCE COMPANYPolicy effective Sep 10, 2024
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Process AgentPROCESS AGENT SERVICE COMPANY, INC.BOC-3 on file
Carrier analysis & narrative context SEO summary, status notes, AI overview, and safety profiles
CUSTOMIZED TOURS AND CHARTER SERVICE LLC is a individual based in DES MOINES, WA, registered with the FMCSA under USDOT 664237. The carrier is currently active in FMCSA's records, and has not yet received a formal FMCSA safety rating. MCS-150 self-reporting puts the fleet at 8 power units and 8 drivers, with 6 roadside inspections on file. Use this page to verify the carrier's authority and insurance, review its inspection and crash history, and cross-reference live data on FMCSA SAFER before booking a load or onboarding a partner.
Carrier is unrated
FMCSA has not assigned this carrier a formal safety rating. Use the inspection history and BASIC scores below to assess on-road performance.
CUSTOMIZED TOURS AND CHARTER SERVICE LLC is a small fleet, operating 8 power units and 8 drivers, organized as an individual, based in Des Moines, WA. Across 5 roadside inspections in the last 24 months, the fleet recorded a 60.0% out-of-service rate, with no reportable crashes on file. Operating authority is active for contract.
5 roadside inspections over the last 24 months, up 400% versus the prior 24 months, most heavily in WA (5 stops), with Level 5 inspections the most common.
60.0% out-of-service rate; led by Vehicle Maintenance (77.8% of violations); top code 393.41 (No or defective parking brake system on CMV) cited 3 times, 3 of them OOS.
The fleet comprises 8 power units (small fleet) and 8 drivers; Ford is the most-inspected make.
Risk Signals
Out-of-Service rate vs same-size peers FMCSA roadside inspections, % placed out-of-service
Compared against 107,381 ACTIVE carriers operating 4–12 power units (±50% of this carrier's 8 unit fleet).
Authority gap detected (1)
- Contract (Passenger) authority was inactive from Sep 14, 2005 to Sep 13, 2007 (729 days)
Vehicle Fleet Top makes and models observed in roadside inspections
| Make | Model | Inspections |
|---|---|---|
| Ford | 6 |
SMS BASIC Scores FMCSA Safety Measurement System per-BASIC scores
| BASIC | Inspections | Serious | Measure | Percentile | Alert | As Of |
|---|---|---|---|---|---|---|
| Driver Fitness | 0 | — | 0.00 | 0 | — | Jul 13, 2026 |
| Controlled Substances / Alcohol | 0 | — | 0.00 | 0 | — | Jul 13, 2026 |
| Hours of Service | 0 | — | 0.00 | 0 | — | Jul 13, 2026 |
| Unsafe Driving | 0 | — | 0.00 | 0 | — | Jul 13, 2026 |
| Vehicle Maintenance | 0 | — | 0.00 | 0 | — | Jul 13, 2026 |
Higher percentiles indicate worse performance relative to peer carriers. Carriers at or above the FMCSA intervention threshold are marked ALERT.
Recent Inspections (6 rows) View all 6 →
| Inspection # | Date ▼ | State | Level | Station | Vehicle | Violations | Top Codes | OOS |
|---|---|---|---|---|---|---|---|---|
| 81581234 | Apr 25, 2024 | WA | 5 | LACEY WA |
FORD PASSENGER VAN
|
4 | 393.41, 393.62, 390.21T(b)(2) | Yes |
| 81581233 | Apr 25, 2024 | WA | 5 | LACEY WA |
FORD PASSENGER VAN
|
0 | — | No |
| 81581232 | Apr 25, 2024 | WA | 5 | KENT WA |
FORD BUS
|
0 | — | No |
| 81581214 | Apr 25, 2024 | WA | 5 | KENT WA |
FORD BUS
|
2 | 393.41, 390.21T(b)(2) | Yes |
| 81581213 | Apr 25, 2024 | WA | 5 | KENT WA |
FORD STRAIGHT TRUCK
|
3 | 393.41, 393.9(a), 393.75(c) | Yes |
| 80029526 | Oct 26, 2023 | WA | 1 | SEATAC BUS HOLDING LOT |
FORD BUS
|
4 | 393.62(e), 396.17(c), 393.9(a) | Yes |
Authority Records (1 docket)
Revocations & Inactive Status
Authority actions other than active status — revocations, voluntary surrenders, and dormant dockets.
| Date | Docket | Authority | Status | Applied |
|---|---|---|---|---|
| Unknown | MC456079 | common | N | — |
MC Certificate Documents (5 PDFs)
Authority Records (above) are FMCSA docket status and lifecycle events. MC Certificate Documents here are the archived PDF letters for each action — grants, reinstatements, revocations, name changes, and transfers. They are related but not the same dataset: one row per PDF letter, not one file per docket.
Click a row to open that specific letter. Multiple letters per docket are listed separately by action type and date.
| Date | Docket | Action | Authority | |
|---|---|---|---|---|
| Sep 27, 2017 | MC456079-P | REI | REINSTATEMENT | REI → |
| Sep 29, 2008 | MC456079-P | REI | REINSTATEMENT | REI → |
| Sep 13, 2007 | MC456079-P | REI | REINSTATEMENT | REI → |
| Aug 30, 2005 | MC456079 | NC | REVOCATION | NC → |
| Mar 10, 2004 | MC456079-P | CPL | REVOCATION | CPL → |
Insurance Coverage Timeline (25 rows)
Every insurance policy on file, newest effective date first. Amber rows mark BIPD/Primary coverage gaps.
| Insurer | Policy # | Type | Limit | Effective | Cancel | Status |
|---|---|---|---|---|---|---|
| LANCER INSURANCE COMPANY | XS193203 | 91X | $3,500,000 | Sep 10, 2024 | On file | ACTIVE |
| LANCER INSURANCE COMPANY | BA177422 | 91X | $1,500,000 | Sep 10, 2024 | On file | ACTIVE |
| RLI INSURANCE COMPANY | LFB0019025 | BIPD/Primary | — | Sep 10, 2021 | Sep 10, 2024 | CANCELLED |
| RLI INSURANCE COMPANY | LFB0019021 | BIPD/Primary | — | Sep 10, 2017 | Sep 10, 2021 | REPLACED |
| ZURICH AMERICAN INSURANCE COMPANY | GLA9854335 | BIPD/Primary | — | Sep 10, 2014 | Sep 10, 2017 | CANCELLED |
| OCCIDENTAL FIRE AND CASUALTY CO. OF N.C. | CA00039753 | BIPD/Primary | — | Nov 11, 2013 | Sep 10, 2014 | CANCELLED |
| OCCIDENTAL FIRE AND CASUALTY CO. OF N.C. | CA00039753 | BIPD/Primary | — | Sep 10, 2013 | Nov 11, 2013 | CANCELLED |
| OCCIDENTAL FIRE AND CASUALTY CO. OF N.C. | CA00037905 | BIPD/Primary | — | Sep 10, 2012 | Sep 10, 2013 | CANCELLED |
| OCCIDENTAL FIRE AND CASUALTY CO. OF N.C. | CA00034303 | BIPD/Primary | — | Jun 29, 2012 | Sep 10, 2012 | CANCELLED |
| OCCIDENTAL FIRE AND CASUALTY CO. OF N.C. | CA00034303 | BIPD/Primary | — | Sep 10, 2011 | Jun 29, 2012 | CANCELLED |
| OCCIDENTAL FIRE AND CASUALTY CO. OF N.C. | CA00033713 | BIPD/Primary | — | Mar 22, 2011 | Sep 10, 2011 | CANCELLED |
| OCCIDENTAL FIRE AND CASUALTY CO. OF N.C. | CA00033713 | BIPD/Primary | — | Sep 10, 2010 | Mar 22, 2011 | CANCELLED |
| STATE NATIONAL INSURANCE CO., INC. | PA00201149 | BIPD/Primary | — | Sep 10, 2009 | Sep 10, 2010 | CANCELLED |
| SCOTTSDALE INSURANCE COMPANY | XLS0061941 | BIPD/Excess | — | Sep 8, 2009 | Oct 16, 2009 | CANCELLED |
| SCOTTSDALE INSURANCE COMPANY | XLS0054361 | BIPD/Excess | — | Sep 8, 2008 | Sep 8, 2009 | CANCELLED |
| SCOTTSDALE INSURANCE COMPANY | XLS0044241 | BIPD/Excess | — | Sep 8, 2007 | Sep 8, 2008 | CANCELLED |
| LEXINGTON INSURANCE COMPANY | 878-3373-0224 | BIPD/Excess | — | Sep 8, 2005 | Sep 8, 2006 | CANCELLED |
| NORTHLAND INSURANCE COMPANY | TP227606 | BIPD/Primary | — | Sep 2, 2005 | Sep 10, 2009 | REPLACED |
| NORTHLAND INSURANCE COMPANY | TP227606 | BIPD/Primary | — | Aug 5, 2005 | Oct 3, 2005 | NAME CHANGED |
| NORTHLAND INSURANCE COMPANY | TP227606 | BIPD/Primary | — | Aug 5, 2005 | Sep 2, 2005 | REPLACED |
| NORTHLAND INSURANCE COMPANY | TP227606 | BIPD/Primary | — | Sep 23, 2004 | Aug 5, 2005 | CANCELLED |
| LEXINGTON INSURANCE COMPANY | 878-3371-0252 | BIPD/Excess | — | Sep 8, 2004 | Sep 8, 2005 | CANCELLED |
| LEXINGTON INSURANCE COMPANY | 878-3369-0329 | BIPD/Excess | — | Sep 8, 2003 | Sep 8, 2004 | REPLACED |
| NORTHLAND INSURANCE COMPANY | TP220216 | BIPD/Primary | — | Apr 9, 2003 | Sep 23, 2004 | CANCELLED |
| LEXINGTON INSURANCE COMPANY | 878-3364-0417 | BIPD/Excess | — | Mar 26, 2003 | Sep 8, 2003 | CANCELLED |
Compliance Timeline Merged authority / insurance / enforcement events
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Sep 10, 2024insuranceCANCEL — RLI INSURANCE COMPANY
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Aug 28, 2024
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Sep 10, 2021insuranceTERM/REPL — RLI INSURANCE COMPANY
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Sep 27, 2017
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Sep 18, 2017
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Sep 18, 2017authorityAuthority revoked — INVOLUNTARY REVOCATION
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Sep 10, 2017insuranceCANCEL — ZURICH AMERICAN INSURANCE COMPANY
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Sep 10, 2014
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Sep 10, 2014insuranceCANCEL — OCCIDENTAL FIRE AND CASUALTY CO. OF N.C.
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Nov 11, 2013insuranceCANCEL — OCCIDENTAL FIRE AND CASUALTY CO. OF N.C.
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Sep 10, 2013
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Sep 10, 2013insuranceCANCEL — OCCIDENTAL FIRE AND CASUALTY CO. OF N.C.
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Sep 11, 2012
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Sep 10, 2012insuranceCANCEL — OCCIDENTAL FIRE AND CASUALTY CO. OF N.C.
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Jun 29, 2012insuranceCANCEL — OCCIDENTAL FIRE AND CASUALTY CO. OF N.C.
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Jun 25, 2012
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Sep 10, 2011insuranceCANCEL — OCCIDENTAL FIRE AND CASUALTY CO. OF N.C.
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Sep 7, 2011
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Mar 22, 2011insuranceCANCEL — OCCIDENTAL FIRE AND CASUALTY CO. OF N.C.
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Mar 18, 2011
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Sep 13, 2010
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Sep 10, 2010insuranceCANCEL — STATE NATIONAL INSURANCE CO., INC.
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Oct 16, 2009insuranceCANCEL — SCOTTSDALE INSURANCE COMPANY
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Sep 10, 2009insuranceTERM/REPL — NORTHLAND INSURANCE COMPANY
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Sep 9, 2009
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Sep 8, 2009insuranceCANCEL — SCOTTSDALE INSURANCE COMPANY
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Sep 15, 2008
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Sep 15, 2008authorityAuthority revoked — INVOLUNTARY REVOCATION
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Sep 8, 2008insuranceCANCEL — SCOTTSDALE INSURANCE COMPANY
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Sep 8, 2006insuranceCANCEL — LEXINGTON INSURANCE COMPANY
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Oct 3, 2005insuranceTERM/CANCL — NORTHLAND INSURANCE COMPANY
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Sep 14, 2005
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Sep 14, 2005authorityAuthority revoked — INVOLUNTARY REVOCATION
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Sep 14, 2005authority gapContract (Passenger) authority inactive: 729 days (through Sep 13, 2007)
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Sep 8, 2005insuranceCANCEL — LEXINGTON INSURANCE COMPANY
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Sep 2, 2005insuranceTERM/REPL — NORTHLAND INSURANCE COMPANY
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Aug 8, 2005
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Aug 5, 2005insuranceCANCEL — NORTHLAND INSURANCE COMPANY
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Sep 28, 2004
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Sep 23, 2004insuranceCANCEL — NORTHLAND INSURANCE COMPANY
Top Stations & Violation Codes Where this carrier gets inspected and what they get cited for
Most-Inspected Stations
Top Violation Codes Cited
| Code | Description | Category | Cited | OOS |
|---|---|---|---|---|
| 393.41 | No or defective parking brake system on CMV | Vehicle Maintenance | 3 | 3 |
| 393.9(a) | Inoperable required lamps | Vehicle Maintenance | 2 | 0 |
| 393.11(a)(1) | Lighting devices/reflectors | Vehicle Maintenance | 1 | 0 |
| 393.62 | Windshield wipers inoperative | Vehicle Maintenance | 1 | 1 |
| 393.62(e) | No or inadequate bus emergency exit marking | Vehicle Maintenance | 1 | 1 |
| 393.75(c) | Tire-other tread depth less than 2/32 of inch measured in a major tread groove | Vehicle Maintenance | 1 | 0 |
| 396.17(c) | Operating a CMV without proof of a periodic inspection | Vehicle Maintenance | 1 | 0 |
Related Records Cross-references to every adjacent page
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Washington carriers
All carriers based in Washington
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Des Moines carriers
Carriers based in Des Moines, WA
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Stations in Washington
Where this carrier might be inspected
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Docket MC456079
common · N · MC
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LANCER INSURANCE COMPANY
91X policy on file
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RLI INSURANCE COMPANY
BIPD/Primary policy on file
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ZURICH AMERICAN INSURANCE COMPANY
BIPD/Primary policy on file
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OCCIDENTAL FIRE AND CASUALTY CO. OF N.C.
BIPD/Primary policy on file
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STATE NATIONAL INSURANCE CO., INC.
BIPD/Primary policy on file
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SCOTTSDALE INSURANCE COMPANY
BIPD/Excess policy on file
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LEXINGTON INSURANCE COMPANY
BIPD/Excess policy on file
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NORTHLAND INSURANCE COMPANY
BIPD/Primary policy on file
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PROCESS AGENT SERVICE COMPANY, INC.
BOC-3 process agent · 123,521 carriers served
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6 inspections
Full roadside inspection history
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Fleet recall search
NHTSA recalls covering this fleet's vehicle years/makes
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File a complaint
Open the FMCSA National Consumer Complaint form for this carrier
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Carrier comparison tool
Side-by-side vs. other carriers
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Certificate lookup
Look up any FMCSA authority by MC/MX/FF docket number
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Insurance-lapse watch
Carriers with recent BMC-91 cancellation or reinstatement churn
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How FMCSA safety ratings work
BASIC percentiles and compliance review context
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BOC-3 process agents explained
Why every interstate carrier must file a process agent
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FMCSA compliance filings guide
MCS-150, insurance, and authority filing requirements
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Roadside inspection rights
What drivers and carriers can expect during a stop
How to verify CUSTOMIZED TOURS AND CHARTER SERVICE LLC
- Verify USDOT and MC numbers match the carrier's documents. Compare the USDOT number and MC docket on this page to the numbers on the carrier's invoice, rate confirmation, or load-board listing. A mismatch between the carrier's claimed numbers and the registered legal name is the single most common red flag.
- Check active operating authority and insurance status. Confirm the Authority Records show at least one ACTIVE docket for the type of operation you're booking, and that the Active Insurance card lists a current BIPD/Primary policy. A revoked authority or uninsured carrier cannot legally operate.
- Review safety rating and SMS BASIC scores. Check the carrier's FMCSA safety rating (if any) and the SMS BASIC table. A high percentile in any BASIC category — especially Unsafe Driving, HOS, or Vehicle Maintenance — is worth investigating before tendering a load.
- Examine inspection and crash history. Open the Inspection History and Crash History subpages for the full record. Look for patterns: repeat OOS findings on the same unit, multiple crashes in a short window, or violations clustered in one BASIC category.
- Cross-reference real-time data with FMCSA SAFER. For the most current snapshot — within 24 hours of any insurer filing or authority change — click through to the FMCSA SAFER lookup. TruckCodex mirrors SAFER and L&I daily; SAFER itself reflects filings within 24 hours.
Frequently asked questions about CUSTOMIZED TOURS AND CHARTER SERVICE LLC
Is CUSTOMIZED TOURS AND CHARTER SERVICE LLC an active motor carrier? ▾
What is CUSTOMIZED TOURS AND CHARTER SERVICE LLC's safety rating? ▾
How many inspections has CUSTOMIZED TOURS AND CHARTER SERVICE LLC had? ▾
What is CUSTOMIZED TOURS AND CHARTER SERVICE LLC's out-of-service rate? ▾
Where is CUSTOMIZED TOURS AND CHARTER SERVICE LLC based? ▾
Does CUSTOMIZED TOURS AND CHARTER SERVICE LLC have valid operating authority? ▾
How many trucks and drivers does CUSTOMIZED TOURS AND CHARTER SERVICE LLC operate? ▾
Has CUSTOMIZED TOURS AND CHARTER SERVICE LLC had any crashes? ▾
About FMCSA carrier records
Every commercial motor carrier operating in the United States is required to register with the Federal Motor Carrier Safety Administration (FMCSA) and obtain a USDOT number. The USDOT number is a permanent, unique identifier — once assigned, it stays with the carrier for life and is never reissued to another company. Carriers must update their registration every two years on Form MCS-150 to keep their address, fleet size, and operating data current.
Carrier safety data lives in FMCSA's Motor Carrier Management Information System (MCMIS): roadside inspections, crashes, out-of-service findings, and the seven Behavior Analysis and Safety Improvement Categories (BASICs) that make up the SMS scoring methodology. For-hire carriers must also hold operating authority — an MC, FF, or MX docket number — which is separate from the USDOT number and requires continuous insurance and BOC-3 process-agent filings to remain active.
TruckCodex mirrors FMCSA's public SAFER and L&I systems on a daily refresh cycle. Every record on this page reflects what FMCSA has on file. We do not edit or modify carrier data — for real-time confirmation immediately before a transaction, click through to the FMCSA SAFER lookup linked in the related records section above. Safety ratings, when present, come from formal compliance reviews; most active carriers have not been reviewed and are correctly listed as unrated.
Data sources & freshness
TruckCodex aggregates official public-sector datasets. See the Source registry for dataset-level coverage and the Freshness log for last-import timestamps.
Census, SAFER, SMS, Licensing & Insurance (L&I), roadside inspections, crashes, and authority history.
Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
Cross-border carrier registry and Canadian recall campaigns where applicable.
TruckCodex is an independent aggregator; it is not affiliated with FMCSA, NHTSA, EIA, or Transport Canada. Always verify compliance-critical information directly with the originating agency.