SOUTH PACIFIC LINES LLC

USDOT 3741933 Active AUTHORIZED FOR HIRE Hazmat Company officer: VICTOR MANUEL CALLE CALLE General Freight Driveaway / Towaway Cold Food Based in DENVER, NC Insurance watch: HIGH Grade C · 69
Brokers & shippers · booking check

Book with caution — review signals below

No hard OOS / revoked / uninsured blocker, but elevated risk signals need a human look before booking.

Caution
Policy effective · Feb 19, 2026
Review these
  • Insurance-lapse watch: HIGH Recent BMC-91 cancellation or instability without a clear replacement. Details →
  • OOS rate worse than size peers Driver and/or vehicle out-of-service rate is above the peer median.
On file
  • 1 active operating authority
  • Insurance on file · $1,000,000 INTEGON INDEMNITY CORPORATION · 91X Details →
  • BOC-3 process agent on file US COMPLIANCE SERVICES Details →
Company officer: VICTOR MANUEL CALLE CALLE
Cargo: General Freight, Driveaway / Towaway, Cold Food
Built for brokers and shippers deciding whether to tender. Always confirm on FMCSA SAFER and L&I before booking — TruckCodex mirrors public filings and can lag by up to a day.
Plain-text risk summary (print / paste)
TruckCodex risk summary — SOUTH PACIFIC LINES LLC (USDOT 3741933)
Verdict: CAUTION
Book with caution — review signals below
No hard OOS / revoked / uninsured blocker, but elevated risk signals need a human look before booking.

Authority / census status: Active
Active BIPD limit: $1,000,000
Officer(s): VICTOR MANUEL CALLE CALLE (Company officer)

Blockers:
  (none)

Cautions:
  • Insurance-lapse watch: HIGH — Recent BMC-91 cancellation or instability without a clear replacement.
  • OOS rate worse than size peers — Driver and/or vehicle out-of-service rate is above the peer median.

On file:
  • 1 active operating authority
  • Insurance on file · $1,000,000 — INTEGON INDEMNITY CORPORATION · 91X
  • BOC-3 process agent on file — US COMPLIANCE SERVICES

Source: https://truckcodex.com/usdot/3741933/
As of: Jul 19, 2026
Always confirm on FMCSA SAFER and L&I before tendering — TruckCodex mirrors public filings and can lag by up to a day.
TruckCodex · compliance grade

Compliance grade C

Composite of 4/5 scored components (mean 69/100). Expand for per-signal evidence. Heuristic — not an FMCSA rating or legal advice.

C confidence 80% · 4/5 signals
Authority / census
Active · 100/100

Active census status with no OOS order or revoked authority on file.

Insurance / BIPD
BIPD active · 100/100

Active BIPD/Primary-like policy on file in our insurance history.

OOS vs peers
Mixed vs peers · 40/100

Driver OOS 0% vs peer median 0% (neutral). Vehicle OOS 100% vs peer median 0% (worse). n=281648 same-size ACTIVE peers.

FMCSA safety rating
Unrated

FMCSA has not assigned this carrier a formal safety rating. We do not invent one.

NR reason: No published FMCSA safety_rating.

Insurance-watch tier
HIGH · 35/100

Insurance-lapse watch: HIGH.

TruckCodex compliance grade from authority, BIPD, peer OOS, FMCSA safety rating, and insurance-watch signals. Not legal advice. See methodology. Booking triage on this page: Caution.

Operating authority
Insurance

2 active liability policies

Company profile

Company details
USDOT 3741933
In FMCSA records since Oct 12, 2021 (~4y)
MC / docket MC1324944
Company officer VICTOR MANUEL CALLE CALLE
Operation AUTHORIZED FOR HIRE
Hazmat Yes (MCS-150)
Cargo carried
General Freight, Driveaway / Towaway, Cold Food
Fleet size 2 units
Drivers 1
Annual mileage 121,243 mi
Contact & address
Physical
3626 CERELIA LN
DENVER, NC 28037
Mailing address matches physical.
Registration & safety rating
USDOT 3741933
In FMCSA records since Oct 12, 2021 (~4y)
Operation AUTHORIZED FOR HIRE
Annual mileage (MCS-150) 121,243 mi
Hazmat Yes (MCS-150)
vs. National Average
Vehicle OOS Rate 100.0% vs 23.4% +76.6 pts
Driver OOS Rate 0.0% vs 6.7% -6.7 pts
Violations per Inspection 0.00 vs 1.80 -1.80
Peer tier (small fleets (≤10 power units)) median OOS rate: 50%
Active liability insurance
FMCSA cargo filing (BMC-34/83)

No active FMCSA cargo filing on file.

FMCSA L&I filing evidence — not a shipper certificate of insurance (COI). Cargo (BMC-34) is primarily an HHG / household-goods requirement; general freight carriers often have none.

Related filings

Fleet details (MCS-150)

Vehicle type Owned Term leased Trip leased
Truck tractors 2 0 0
Trailers 1 0 0

Self-reported on the carrier’s Form MCS-150 (FMCSA Company Census).

Inspections (24 months)

All 3 inspections →
Driver Vehicle Hazmat
Inspections 1 1 0
OOS inspections 0 0 0
OOS percentage 0% 0%
National average 6.67% 22.26% 4.44%

Roadside inspections in the last 24 months. National averages are FMCSA MCSAP reference rates (driver ~6.7%, vehicle ~23.4%, hazmat ~4.4%).

Power Units
2
Drivers
1
Inspections
3
FMCSA roadside history on file
OOS Rate (peak)
100.0%
driver or vehicle, whichever higher
Crashes
1
None in last 24 months · all-time on file
Authorities
1
1 active
Carrier analysis & narrative context SEO summary, status notes, AI overview, and safety profiles

SOUTH PACIFIC LINES LLC is a motor carrier based in DENVER, NC, registered with the FMCSA under USDOT 3741933. The carrier is currently active in FMCSA's records, and has not yet received a formal FMCSA safety rating. MCS-150 self-reporting puts the fleet at 2 power units and 1 driver, with 3 roadside inspections on file and a peak out-of-service rate of 100.0%. Use this page to verify the carrier's authority and insurance, review its inspection and crash history, and cross-reference live data on FMCSA SAFER before booking a load or onboarding a partner.

Carrier is unrated

FMCSA has not assigned this carrier a formal safety rating. Use the inspection history and BASIC scores below to assess on-road performance.

Carrier overview

SOUTH PACIFIC LINES LLC is a small fleet, operating 2 power units and 1 driver, based in Denver, NC. Across 2 roadside inspections in the last 24 months, the fleet recorded a 50.0% out-of-service rate, with no reportable crashes on file. Operating authority is active for common.

Inspection profile

2 roadside inspections over the last 24 months, concentrated in SC (1) and NC (1), with Level 3 inspections the most common.

Violation profile

50.0% out-of-service rate; led by Vehicle Maintenance (100.0% of violations); top code 393.75(a)(1) (Tire-ply or belt material exposed) cited 1 times, 1 of them OOS.

Fleet profile

The fleet comprises 2 power units (small fleet) and 1 driver; Peterbilt and Trvs are the most-inspected makes.

Risk Signals

High OOS rate
Peak OOS rate of 100.0% is well above FMCSA MCSAP national averages (driver ~6.7%, vehicle ~23.4%).
OOS order history
1 out-of-service order issued against this carrier.

Out-of-Service rate vs same-size peers FMCSA roadside inspections, % placed out-of-service

Compared against 281,648 ACTIVE carriers operating 1–3 power units (±50% of this carrier's 2 unit fleet).

This carrier — Driver OOS
0%
Drivers placed out-of-service at roadside inspections
Peer median
0%
Median across 281,648 same-size peers
Verdict
On par with peers
Delta 0 pts vs peer median (lower is safer)
This carrier — Vehicle OOS
100%
Vehicles placed out-of-service at roadside inspections
Peer median
0%
Median across 281,648 same-size peers
Verdict
Riskier than peers
Delta +100 pts vs peer median (lower is safer)
Inspection Analytics Monthly activity · BASIC mix · state map

Monthly Inspection Activity (24 months)

2026-07 2026-07

Activity by State

States this carrier has been inspected in over the past 24 months.
State Inspections OOS OOS % Last Inspection
North Carolina (NC) 1 0 0.0% Jul 1, 2026
Vehicle Fleet Top makes and models observed in roadside inspections
Make Model Inspections
Peterbilt 3
Trvs 2
SMS BASIC Scores FMCSA Safety Measurement System per-BASIC scores
BASIC Inspections Serious Measure Percentile Alert As Of
Driver Fitness 0 0.00 0 Jul 13, 2026
Controlled Substances / Alcohol 0 0.00 0 Jul 13, 2026
Hours of Service 0 0.00 0 Jul 13, 2026
Unsafe Driving 0 0.00 0 Jul 13, 2026
Vehicle Maintenance 0 0.00 0 Jul 13, 2026

Higher percentiles indicate worse performance relative to peer carriers. Carriers at or above the FMCSA intervention threshold are marked ALERT.

Recent Inspections (3 rows) View all 3 →
Inspection # Date ▼ State Level Station Vehicle Violations Top Codes OOS
88293057 Jul 1, 2026 NC 3
PETERBILT TRUCK TRACTOR
0 No
82060250 Jul 8, 2024 SC 3 SC 274 YORK COUNTY
PETERBILT TRUCK TRACTOR
0 No
81827593 Jun 7, 2024 NC 2 US601
PETERBILT TRUCK TRACTOR
2 393.9(a), 393.75(a)(1) Yes
Recent Crashes (1 row)
Report # Date ▼ State Fatalities Injuries Tow Hazmat Severity
WV202320170A Jul 30, 2023 WV 0 1 Yes No Injury
Authority Records (1 docket)
MC Certificate Documents (1 PDF)

Authority Records (above) are FMCSA docket status and lifecycle events. MC Certificate Documents here are the archived PDF letters for each action — grants, reinstatements, revocations, name changes, and transfers. They are related but not the same dataset: one row per PDF letter, not one file per docket.

Click a row to open that specific letter. Multiple letters per docket are listed separately by action type and date.

Date Docket Action Authority PDF
Jan 11, 2022 MC1324944-C CPL REVOCATION CPL →
Insurance Coverage Timeline (37 rows)

Every insurance policy on file, newest effective date first. Amber rows mark BIPD/Primary coverage gaps.

Insurer Policy # Type Limit Effective Cancel Status
INTEGON INDEMNITY CORPORATION 2032747446 91X $1,000,000 Feb 19, 2026 On file ACTIVE
INTEGON INDEMNITY CORPORATION 2032747446 BIPD/Primary $1,000,000 Feb 19, 2026 On file ACTIVE
INTEGON INDEMNITY CORPORATION 2032747446 BIPD/Primary Jan 19, 2026 Mar 5, 2026 CANCELLED
INTEGON INDEMNITY CORPORATION 2032747446 BIPD/Primary Jan 19, 2026 Jan 19, 2026 REPLACED
INTEGON INDEMNITY CORPORATION 2032747446 BIPD/Primary Jan 19, 2026 Feb 19, 2026 REPLACED
INTEGON INDEMNITY CORPORATION 2032747446 BIPD/Primary Dec 18, 2025 Feb 13, 2026 CANCELLED
INTEGON INDEMNITY CORPORATION 2032747446 BIPD/Primary Dec 18, 2025 Jan 19, 2026 REPLACED
PROGRESSIVE SOUTHEASTERN INSURANCE COMPANY CA990557396 BIPD/Primary Jul 10, 2025 Dec 18, 2025 REPLACED
PROGRESSIVE SOUTHEASTERN INSURANCE COMPANY CA990557396 BIPD/Primary Dec 14, 2024 Jul 10, 2025 CANCELLED
INTEGON INDEMNITY CORPORATION 2021116645 BIPD/Primary Sep 30, 2024 Dec 14, 2024 CANCELLED
INTEGON INDEMNITY CORPORATION 2021116645 BIPD/Primary Aug 19, 2024 Sep 30, 2024 REPLACED
INTEGON INDEMNITY CORPORATION 2021116645 BIPD/Primary Aug 19, 2024 Oct 28, 2024 CANCELLED
INTEGON INDEMNITY CORPORATION 2021116645 BIPD/Primary Jul 24, 2024 Sep 18, 2024 CANCELLED
INTEGON INDEMNITY CORPORATION 2021116645 BIPD/Primary Jul 24, 2024 Aug 19, 2024 REPLACED
INTEGON INDEMNITY CORPORATION 2021116645 BIPD/Primary Jun 18, 2024 Jul 24, 2024 REPLACED
INTEGON INDEMNITY CORPORATION 2021116645 BIPD/Primary Jun 18, 2024 Aug 19, 2024 CANCELLED
INTEGON INDEMNITY CORPORATION 2021116645 BIPD/Primary May 20, 2024 Jul 19, 2024 CANCELLED
INTEGON INDEMNITY CORPORATION 2021116645 BIPD/Primary May 20, 2024 Jun 18, 2024 REPLACED
INTEGON INDEMNITY CORPORATION 2021116645 BIPD/Primary Apr 18, 2024 May 20, 2024 REPLACED
INTEGON INDEMNITY CORPORATION 2021116645 BIPD/Primary Apr 18, 2024 Jun 18, 2024 CANCELLED
INTEGON INDEMNITY CORPORATION 2021116645 BIPD/Primary Mar 20, 2024 May 20, 2024 CANCELLED
INTEGON INDEMNITY CORPORATION 2021116645 BIPD/Primary Mar 20, 2024 Apr 18, 2024 REPLACED
INTEGON INDEMNITY CORPORATION 2021116645 BIPD/Primary Feb 16, 2024 Apr 22, 2024 CANCELLED
INTEGON INDEMNITY CORPORATION 2021116645 BIPD/Primary Feb 16, 2024 Mar 20, 2024 REPLACED
INTEGON INDEMNITY CORPORATION 2021116645 BIPD/Primary Jan 19, 2024 Mar 21, 2024 CANCELLED
Compliance Timeline Merged authority / insurance / enforcement events
  1. Mar 5, 2026
    insurance
    TERM/CANCL — INTEGON INDEMNITY CORPORATION
  2. Feb 20, 2026
    authority
    DISCONTINUED REVOCATION — COMMON
    Details →
  3. Feb 19, 2026
    insurance
    TERM/REPL — INTEGON INDEMNITY CORPORATION
  4. Feb 13, 2026
    insurance
    TERM/CANCL — INTEGON INDEMNITY CORPORATION
  5. Jan 20, 2026
    authority
    DISCONTINUED REVOCATION — COMMON
    Details →
  6. Jan 19, 2026
    insurance
    TERM/REPL — INTEGON INDEMNITY CORPORATION
  7. Dec 18, 2025
    insurance
    TERM/REPL — PROGRESSIVE SOUTHEASTERN INSURANCE COMPANY
  8. Jul 10, 2025
    insurance
    CANCEL — PROGRESSIVE SOUTHEASTERN INSURANCE COMPANY
  9. Dec 17, 2024
    authority
    DISCONTINUED REVOCATION — COMMON
    Details →
  10. Dec 14, 2024
    insurance
    CANCEL — INTEGON INDEMNITY CORPORATION
  11. Oct 28, 2024
    insurance
    TERM/CANCL — INTEGON INDEMNITY CORPORATION
  12. Sep 30, 2024
    insurance
    TERM/REPL — INTEGON INDEMNITY CORPORATION
  13. Sep 18, 2024
    insurance
    TERM/CANCL — INTEGON INDEMNITY CORPORATION
  14. Aug 19, 2024
    insurance
    TERM/CANCL — INTEGON INDEMNITY CORPORATION
  15. Aug 19, 2024
    insurance
    TERM/REPL — INTEGON INDEMNITY CORPORATION
  16. Jul 25, 2024
    authority
    DISCONTINUED REVOCATION — COMMON
    Details →
  17. Jul 24, 2024
    insurance
    TERM/REPL — INTEGON INDEMNITY CORPORATION
  18. Jul 19, 2024
    insurance
    TERM/CANCL — INTEGON INDEMNITY CORPORATION
  19. Jun 18, 2024
    insurance
    TERM/CANCL — INTEGON INDEMNITY CORPORATION
  20. Jun 18, 2024
    insurance
    TERM/REPL — INTEGON INDEMNITY CORPORATION
  21. May 20, 2024
    insurance
    TERM/CANCL — INTEGON INDEMNITY CORPORATION
  22. May 20, 2024
    insurance
    TERM/REPL — INTEGON INDEMNITY CORPORATION
  23. Apr 22, 2024
    insurance
    TERM/CANCL — INTEGON INDEMNITY CORPORATION
  24. Apr 18, 2024
    insurance
    TERM/REPL — INTEGON INDEMNITY CORPORATION
  25. Mar 21, 2024
    insurance
    TERM/CANCL — INTEGON INDEMNITY CORPORATION
  26. Mar 20, 2024
    insurance
    TERM/REPL — INTEGON INDEMNITY CORPORATION
  27. Feb 20, 2024
    insurance
    TERM/CANCL — INTEGON INDEMNITY CORPORATION
  28. Feb 16, 2024
    insurance
    TERM/REPL — INTEGON INDEMNITY CORPORATION
  29. Jan 19, 2024
    insurance
    TERM/REPL — INTEGON INDEMNITY CORPORATION
  30. Jan 18, 2024
    insurance
    TERM/CANCL — PROGRESSIVE SOUTHEASTERN INSURANCE COMPANY
  31. Dec 14, 2023
    insurance
    TERM/REPL — PROGRESSIVE SOUTHEASTERN INSURANCE COMPANY
  32. Dec 14, 2022
    authority
    DISCONTINUED REVOCATION — COMMON
    Details →
  33. Dec 14, 2022
    insurance
    CANCEL — INTEGON INDEMNITY CORPORATION
  34. Nov 8, 2022
    oos
    Out-of-service order — New Entrant Revoked - Refusal of Audit/No Contact
  35. Aug 5, 2022
    insurance
    TERM/CANCL — INTEGON INDEMNITY CORPORATION
  36. Jul 22, 2022
    authority
    DISCONTINUED REVOCATION — COMMON
    Details →
  37. Jul 21, 2022
    insurance
    TERM/REPL — INTEGON INDEMNITY CORPORATION
  38. Jul 11, 2022
    insurance
    TERM/CANCL — INTEGON INDEMNITY CORPORATION
  39. Jun 13, 2022
    insurance
    TERM/CANCL — INTEGON INDEMNITY CORPORATION
  40. Jun 9, 2022
    insurance
    TERM/REPL — INTEGON INDEMNITY CORPORATION
Top Stations & Violation Codes Where this carrier gets inspected and what they get cited for

Most-Inspected Stations

Station State Inspections OOS
US601 NC 1 1
SC 274 YORK COUNTY SC 1 0

Top Violation Codes Cited

Code Description Category Cited OOS
393.75(a)(1) Tire-ply or belt material exposed Vehicle Maintenance 1 1
393.9(a) Inoperable required lamps Vehicle Maintenance 1 1
Related Records Cross-references to every adjacent page
Directory
Authority Records
Insurance Carriers
Process Agent (BOC-3)
Carrier Records
Discover
Explainers

How to verify SOUTH PACIFIC LINES LLC

  1. Verify USDOT and MC numbers match the carrier's documents. Compare the USDOT number and MC docket on this page to the numbers on the carrier's invoice, rate confirmation, or load-board listing. A mismatch between the carrier's claimed numbers and the registered legal name is the single most common red flag.
  2. Check active operating authority and insurance status. Confirm the Authority Records show at least one ACTIVE docket for the type of operation you're booking, and that the Active Insurance card lists a current BIPD/Primary policy. A revoked authority or uninsured carrier cannot legally operate.
  3. Review safety rating and SMS BASIC scores. Check the carrier's FMCSA safety rating (if any) and the SMS BASIC table. A high percentile in any BASIC category — especially Unsafe Driving, HOS, or Vehicle Maintenance — is worth investigating before tendering a load.
  4. Examine inspection and crash history. Open the Inspection History and Crash History subpages for the full record. Look for patterns: repeat OOS findings on the same unit, multiple crashes in a short window, or violations clustered in one BASIC category.
  5. Cross-reference real-time data with FMCSA SAFER. For the most current snapshot — within 24 hours of any insurer filing or authority change — click through to the FMCSA SAFER lookup. TruckCodex mirrors SAFER and L&I daily; SAFER itself reflects filings within 24 hours.

Frequently asked questions about SOUTH PACIFIC LINES LLC

Is SOUTH PACIFIC LINES LLC an active motor carrier?
Yes. SOUTH PACIFIC LINES LLC is registered with the FMCSA under USDOT 3741933 and is currently shown as Active in the agency's Motor Carrier Management Information System (MCMIS). Active status means the carrier may legally operate, contingent on continuous insurance and authority filings.
What is SOUTH PACIFIC LINES LLC's safety rating?
SOUTH PACIFIC LINES LLC is unrated. FMCSA assigns formal safety ratings only after a compliance review, and the agency has not yet completed one for this carrier. Being unrated is not by itself a red flag — most active carriers in the database are unrated. Review the inspection and BASIC data below to assess on-road performance.
How many inspections has SOUTH PACIFIC LINES LLC had?
3 roadside inspections are on file for SOUTH PACIFIC LINES LLC in FMCSA's MCMIS database. Each inspection is summarized in the Inspection History section below — sortable by date, state, level, and out-of-service result. Newer inspections are pulled from the FMCSA SMS data feed daily.
What is SOUTH PACIFIC LINES LLC's out-of-service rate?
SOUTH PACIFIC LINES LLC's peak out-of-service rate is 100.0% (whichever is higher of driver-OOS or vehicle-OOS, computed from FMCSA roadside inspection data). The national averages are roughly 6.7% for drivers and 23.4% for vehicles — see the peer-context card on this page for a side-by-side comparison.
Where is SOUTH PACIFIC LINES LLC based?
SOUTH PACIFIC LINES LLC reports its physical address to the FMCSA as 3626 CERELIA LN, DENVER, North Carolina 28037. Carriers must file a Form MCS-150 every two years to keep their address current; an outdated address is a common compliance flag.
Does SOUTH PACIFIC LINES LLC have valid operating authority?
Yes. SOUTH PACIFIC LINES LLC holds 1 active FMCSA operating authority (MC1324944). Each docket appears in the Authority Records section below with its full event history. Active authority means the carrier may legally operate as a for-hire carrier, contingent on current insurance and BOC-3 process-agent filings.
How many trucks and drivers does SOUTH PACIFIC LINES LLC operate?
SOUTH PACIFIC LINES LLC self-reports 2 power units and 1 driver on its most recent FMCSA Form MCS-150 filing. Power-unit and driver counts come from the carrier directly and are required to be updated every two years; very large fluctuations between filings can indicate fleet changes worth investigating.
Has SOUTH PACIFIC LINES LLC had any crashes?
1 FMCSA-reportable crash is on file for SOUTH PACIFIC LINES LLC in MCMIS. A reportable crash is one resulting in a fatality, an injury requiring transport for medical attention, or a vehicle disabled and towed from the scene. The full crash log is on the Crashes subpage with date, state, and outcome details.

About FMCSA carrier records

Every commercial motor carrier operating in the United States is required to register with the Federal Motor Carrier Safety Administration (FMCSA) and obtain a USDOT number. The USDOT number is a permanent, unique identifier — once assigned, it stays with the carrier for life and is never reissued to another company. Carriers must update their registration every two years on Form MCS-150 to keep their address, fleet size, and operating data current.

Carrier safety data lives in FMCSA's Motor Carrier Management Information System (MCMIS): roadside inspections, crashes, out-of-service findings, and the seven Behavior Analysis and Safety Improvement Categories (BASICs) that make up the SMS scoring methodology. For-hire carriers must also hold operating authority — an MC, FF, or MX docket number — which is separate from the USDOT number and requires continuous insurance and BOC-3 process-agent filings to remain active.

TruckCodex mirrors FMCSA's public SAFER and L&I systems on a daily refresh cycle. Every record on this page reflects what FMCSA has on file. We do not edit or modify carrier data — for real-time confirmation immediately before a transaction, click through to the FMCSA SAFER lookup linked in the related records section above. Safety ratings, when present, come from formal compliance reviews; most active carriers have not been reviewed and are correctly listed as unrated.

Data sources & freshness

TruckCodex aggregates official public-sector datasets. See the Source registry for dataset-level coverage and the Freshness log for last-import timestamps.

Census, SAFER, SMS, Licensing & Insurance (L&I), roadside inspections, crashes, and authority history.

Refreshed daily.

Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).

Refreshed daily.
EIA

Retail diesel and gasoline price history and state fuel-tax tables.

Refreshed weekly.

Cross-border carrier registry and Canadian recall campaigns where applicable.

Refreshed weekly.

TruckCodex is an independent aggregator; it is not affiliated with FMCSA, NHTSA, EIA, or Transport Canada. Always verify compliance-critical information directly with the originating agency.