TruckCodex

BROOKS TRANSFER & STORAGE COINC

USDOT 120995 Active CORPORATION AUTHORIZED FOR HIRE CORPORATION Company officer: JEFFREY D. BROOKS Household Goods Based in VIRGINIA BEACH, VA Grade A · 100
Brokers & shippers · booking check

Book with caution — review signals below

No hard OOS / revoked / uninsured blocker, but elevated risk signals need a human look before booking.

Caution
Common (Property) reinstated · Aug 30, 2002
Policy effective · Apr 1, 2026
Review these
  • Common (Property) gap · 1018 days Inactive Nov 16, 1999 → reinstated Aug 30, 2002
On file
  • FMCSA cargo filing on file · BMC-34 TRANSGUARD INSURANCE COMPANY OF AMERICA INC. · Filing evidence (BMC-34/83) — not a shipper COI Details →
  • 1 active operating authority
  • Insurance on file · $750,000 TRANSGUARD INSURANCE COMPANY OF AMERICA INC. · 91X Details →
  • BOC-3 process agent on file AMERICAN TRUCKING ASSOCIATIONS Details →
  • OOS rate better than size peers
Org: CORPORATION
Company officer: JEFFREY D. BROOKS
Cargo: Household Goods
Built for brokers and shippers deciding whether to tender. Always confirm on FMCSA SAFER and L&I before booking — TruckCodex mirrors public filings and can lag by up to a day.
Plain-text risk summary (print / paste) 
TruckCodex risk summary — BROOKS TRANSFER & STORAGE COINC (USDOT 120995)
Verdict: CAUTION
Book with caution — review signals below
No hard OOS / revoked / uninsured blocker, but elevated risk signals need a human look before booking.

Authority / census status: Active
Active BIPD limit: $750,000
Officer(s): JEFFREY D. BROOKS (Company officer)
Organization: CORPORATION

Blockers:
  (none)

Cautions:
  • Common (Property) gap · 1018 days — Inactive Nov 16, 1999 → reinstated Aug 30, 2002

On file:
  • FMCSA cargo filing on file · BMC-34 — TRANSGUARD INSURANCE COMPANY OF AMERICA  INC. · Filing evidence (BMC-34/83) — not a shipper COI
  • 1 active operating authority
  • Insurance on file · $750,000 — TRANSGUARD INSURANCE COMPANY OF AMERICA  INC. · 91X
  • BOC-3 process agent on file — AMERICAN TRUCKING ASSOCIATIONS
  • OOS rate better than size peers

Source: https://truckcodex.com/usdot/120995/
As of: Jul 20, 2026
Always confirm on FMCSA SAFER and L&I before tendering — TruckCodex mirrors public filings and can lag by up to a day.
TruckCodex · compliance grade

Compliance grade A

Composite of 4/5 scored components (mean 100/100). Expand for per-signal evidence. Heuristic — not an FMCSA rating or legal advice.

A confidence 80% · 4/5 signals
Authority / census
Active · 100/100

Active census status with no OOS order or revoked authority on file.

Insurance / BIPD
BIPD active · 100/100

Active BIPD/Primary-like policy on file in our insurance history.

OOS vs peers
Safer than peers · 100/100

Driver OOS 0% vs peer median 0% (neutral). Vehicle OOS 0% vs peer median 13.3% (better). n=60605 same-size ACTIVE peers.

FMCSA safety rating
Unrated

FMCSA has not assigned this carrier a formal safety rating. We do not invent one.

NR reason: No published FMCSA safety_rating.

Insurance-watch tier
Not on watch · 100/100

No BMC-91 insurance-lapse watch classification on file for this USDOT.

TruckCodex compliance grade from authority, BIPD, peer OOS, FMCSA safety rating, and insurance-watch signals. Not legal advice. See methodology. Booking triage on this page: Caution.

Recent changes

Daily change log ↓
  • Legal Name BROOKS TRANSFER & STORAGE CO INC → BROOKS TRANSFER & STORAGE COINC · Jul 1, 2026 · FMCSA Company Census
Operating authority
Insurance

1 active liability policy · 1 cargo filing

BOC-3 agent

AMERICAN TRUCKING ASSOCIATIONS

Company profile

Company details
USDOT 120995
In FMCSA records since Jun 1, 1974 (~52y)
MC / docket MC079646
Entity CORPORATION
Business org CORPORATION
Company officer JEFFREY D. BROOKS
Operation AUTHORIZED FOR HIRE
Cargo carried
Household Goods
Fleet size 17 units
Drivers 7
Annual mileage 90,000 mi
Contact & address
Phone: (757) 427-9500
Email: [email protected]
Physical
1378 LONDON BRIDGE ROAD
VIRGINIA BEACH, VA 23453
Mailing
PO BOX 2625
VIRGINIA BEACH, VA 23450-2625
Registration & safety rating
USDOT 120995
In FMCSA records since Jun 1, 1974 (~52y)
Entity CORPORATION
Operation AUTHORIZED FOR HIRE
Annual mileage (MCS-150) 90,000 mi
vs. National Average
Vehicle OOS Rate 0.0% vs 23.4% -23.4 pts
Driver OOS Rate 0.0% vs 6.7% -6.7 pts
Peer tier (mid-sized fleets (11-100 power units)) median OOS rate: 27.3%
Active liability insurance
FMCSA cargo filing (BMC-34/83)

FMCSA L&I filing evidence — not a shipper certificate of insurance (COI). Cargo (BMC-34) is primarily an HHG / household-goods requirement; general freight carriers often have none.

Related filings

Fleet details (MCS-150)

Vehicle type Owned Term leased Trip leased
Truck tractors 7 0 0
Trailers 12 0 0
Trucks 10 0 0

Self-reported on the carrier’s Form MCS-150 (FMCSA Company Census).

Power Units
17
Drivers
7
Inspections
1
FMCSA roadside history on file
OOS Rate (peak)
—
Crashes
9
None in last 24 months · all-time on file
Authorities
1
1 active
Carrier analysis & narrative context SEO summary, status notes, AI overview, and safety profiles

BROOKS TRANSFER & STORAGE COINC is a corporation based in VIRGINIA BEACH, VA, registered with the FMCSA under USDOT 120995. The carrier is currently active in FMCSA's records, and has not yet received a formal FMCSA safety rating. MCS-150 self-reporting puts the fleet at 17 power units and 7 drivers, with 1 roadside inspection on file. Use this page to verify the carrier's authority and insurance, review its inspection and crash history, and cross-reference live data on FMCSA SAFER before booking a load or onboarding a partner.

Carrier is unrated

FMCSA has not assigned this carrier a formal safety rating. Use the inspection history and BASIC scores below to assess on-road performance.

Carrier overview

BROOKS TRANSFER & STORAGE CO INC is a mid-sized fleet, operating 17 power units and 7 drivers, organized as a corporation, based in Virginia Beach, VA. FMCSA records show no inspection or crash activity in the last 24 months. Operating authority is active for common and contract.

Inspection profile

No roadside inspections were recorded in the last 24 months, down from 1 in the prior 24-month window.

Fleet profile

The fleet comprises 17 power units (mid-sized fleet); 7 drivers.

Risk Signals

Authority revoked
2 revocations on record.

Out-of-Service rate vs same-size peers FMCSA roadside inspections, % placed out-of-service

Compared against 60,605 ACTIVE carriers operating 8–26 power units (±50% of this carrier's 17 unit fleet).

This carrier — Driver OOS
0%
Drivers placed out-of-service at roadside inspections
Peer median
0%
Median across 60,605 same-size peers
Verdict
On par with peers
Delta 0 pts vs peer median (lower is safer)
This carrier — Vehicle OOS
0%
Vehicles placed out-of-service at roadside inspections
Peer median
13.3%
Median across 60,605 same-size peers
Verdict
Safer than peers
Delta -13.3 pts vs peer median (lower is safer)

Authority gap detected (1)

  • Common (Property) authority was inactive from Nov 16, 1999 to Aug 30, 2002 (1018 days)

Fleet History

Sourced from FMCSA daily imports; field-level change log. 1 tracked change on record.

Record Changes

    • Legal Name BROOKS TRANSFER & STORAGE CO INC BROOKS TRANSFER & STORAGE COINC
      FMCSA Company Census
Vehicle Fleet Top makes and models observed in roadside inspections
Make Model Inspections
GMC 1
SMS BASIC Scores FMCSA Safety Measurement System per-BASIC scores
BASIC Inspections Serious Measure Percentile Alert As Of
Driver Fitness 0 — 0.00 0 — Jul 20, 2026
Controlled Substances / Alcohol 0 — 0.00 0 — Jul 20, 2026
Hours of Service 0 — 0.00 0 — Jul 20, 2026
Unsafe Driving 0 — 0.00 0 — Jul 20, 2026
Vehicle Maintenance 0 — 0.00 0 — Jul 20, 2026

Higher percentiles indicate worse performance relative to peer carriers. Carriers at or above the FMCSA intervention threshold are marked ALERT.

Recent Inspections (1 row) View all 1 →
Inspection # Date ▼ State Level Station Vehicle Violations Top Codes OOS
80925005 Feb 21, 2024 VA 1 CHESAPEAKE VA
GMC STRAIGHT TRUCK
VA UB32474 · J8DB4B16067024793
1 390.21TB1-MC No
Recent Crashes (9 rows)
Report # Date ▼ State Fatalities Injuries Tow Hazmat Severity
VA0162155303 Jul 18, 2016 VA 0 1 Yes No Injury
VA0082670035 Sep 5, 2008 VA 0 0 Yes No Tow
CTG06-014408 Mar 30, 2006 CT 0 0 Yes No Tow
GA0241051301 Jan 23, 2000 GA 0 0 Yes No Tow
VA0000057067 May 26, 1998 VA 0 1 Yes No Injury
VA0000035009 Apr 12, 1997 VA 0 2 Yes No Injury
VA0000044223 Oct 24, 1996 VA 0 0 Yes No Tow
VA0000044201 Oct 24, 1996 VA 0 0 Yes No Tow
VA0000010910 May 15, 1992 VA 0 2 Yes No Injury
Authority Records (1 docket)
common
MC079646
Active
—
View full authority record →
Insurance Coverage Timeline (35 rows)

Every insurance policy on file, newest effective date first. Amber rows mark BIPD/Primary coverage gaps.

Insurer Policy # Type Limit Effective Cancel Status
TRANSGUARD INSURANCE COMPANY OF AMERICA INC. TCP0003893 91X $750,000 Apr 1, 2026 On file ACTIVE
TRANSGUARD INSURANCE COMPANY OF AMERICA INC. TCP0003893 34 — Apr 1, 2026 On file ACTIVE
ENDURANCE RISK SOLUTIONS ASSURANCE CO. IMP30035112202 CARGO — Apr 1, 2025 Apr 1, 2026 REPLACED
ENDURANCE AMERICAN INSURANCE COMPANY IMP30035112201 CARGO — Apr 1, 2024 Apr 1, 2025 REPLACED
ENDURANCE AMERICAN INSURANCE COMPANY IMP30035112200 CARGO — Apr 1, 2023 Apr 1, 2024 REPLACED
WESCO INSURANCE COMPANY WPP2012359 BIPD/Primary — Apr 1, 2023 Apr 1, 2026 REPLACED
TRANSGUARD INSURANCE COMPANY OF AMERICA INC. TCP0000172 BIPD/Primary — Apr 1, 2012 Apr 1, 2023 REPLACED
TRANSGUARD INSURANCE COMPANY OF AMERICA INC. TCP0000172 CARGO — Apr 1, 2012 Apr 29, 2023 CANCELLED
TRANSGUARD INSURANCE COMPANY OF AMERICA INC. TCP0000172 CARGO — Apr 1, 2012 Apr 1, 2023 REPLACED
TRANSGUARD INSURANCE COMPANY OF AMERICA INC. TCP0000172 BIPD/Primary — Apr 1, 2012 Apr 29, 2023 CANCELLED
VANLINER INSURANCE COMPANY CGV3240200 CARGO — Apr 1, 2010 Apr 1, 2012 REPLACED
VANLINER INSURANCE COMPANY TRV3240200 BIPD/Primary — Apr 1, 2010 Apr 1, 2012 REPLACED
VANLINER INSURANCE COMPANY TRV3240200 BIPD/Primary — Apr 1, 2010 Apr 28, 2012 CANCELLED
VANLINER INSURANCE COMPANY CGV3240200 CARGO — Apr 1, 2010 Apr 28, 2012 CANCELLED
AMERICAN ZURICH INSURANCE COMPANY 9222844 BIPD/Primary — Apr 1, 2009 Apr 23, 2010 CANCELLED
AMERICAN ZURICH INSURANCE COMPANY 9222844 BIPD/Primary — Apr 1, 2009 Apr 1, 2010 REPLACED
AMERICAN ZURICH INSURANCE COMPANY 9222844 CARGO — Apr 1, 2009 Apr 23, 2010 CANCELLED
AMERICAN ZURICH INSURANCE COMPANY 9222844 BIPD/Primary — Apr 1, 2009 Apr 1, 2009 REPLACED
AMERICAN ZURICH INSURANCE COMPANY 9222844 BIPD/Primary — Apr 1, 2009 Aug 5, 2009 CANCELLED
AMERICAN ZURICH INSURANCE COMPANY 9222844 CARGO — Apr 1, 2009 Apr 1, 2010 REPLACED
NEW HAMPSHIRE INSURANCE CO. 009199847-0 CARGO — Apr 1, 2008 Apr 30, 2009 CANCELLED
NEW HAMPSHIRE INSURANCE CO. 009199847-0 CARGO — Apr 1, 2008 Apr 1, 2009 REPLACED
NEW HAMPSHIRE INSURANCE CO. 009349114-0 BIPD/Primary — Apr 1, 2008 Apr 30, 2009 CANCELLED
NEW HAMPSHIRE INSURANCE CO. 009349114-0 BIPD/Primary — Apr 1, 2008 Apr 1, 2009 REPLACED
VANLINER INSURANCE COMPANY TRT3240200 BIPD/Primary — Apr 1, 2002 Sep 13, 2002 CANCELLED
Compliance Timeline Merged authority / insurance / enforcement events
  1. Apr 1, 2026
    insurance
    TERM/REPL — ENDURANCE RISK SOLUTIONS ASSURANCE CO.
  2. Apr 1, 2026
    insurance
    TERM/REPL — WESCO INSURANCE COMPANY
  3. Apr 1, 2025
    insurance
    TERM/REPL — ENDURANCE AMERICAN INSURANCE COMPANY
  4. Apr 1, 2024
    insurance
    TERM/REPL — ENDURANCE AMERICAN INSURANCE COMPANY
  5. Apr 29, 2023
    insurance
    TERM/CANCL — TRANSGUARD INSURANCE COMPANY OF AMERICA INC.
  6. Apr 1, 2023
    insurance
    TERM/REPL — TRANSGUARD INSURANCE COMPANY OF AMERICA INC.
  7. Jun 8, 2021
    authority
    DISCONTINUED REVOCATION — CONTRACT
    Details →
  8. Apr 28, 2012
    insurance
    TERM/CANCL — VANLINER INSURANCE COMPANY
  9. Apr 28, 2012
    insurance
    TERM/CANCL — VANLINER INSURANCE COMPANY
  10. Apr 1, 2012
    insurance
    TERM/REPL — VANLINER INSURANCE COMPANY
  11. Apr 1, 2012
    insurance
    TERM/REPL — VANLINER INSURANCE COMPANY
  12. Apr 23, 2010
    insurance
    TERM/CANCL — AMERICAN ZURICH INSURANCE COMPANY
  13. Apr 1, 2010
    insurance
    TERM/REPL — AMERICAN ZURICH INSURANCE COMPANY
  14. Aug 5, 2009
    insurance
    TERM/CANCL — AMERICAN ZURICH INSURANCE COMPANY
  15. Apr 30, 2009
    insurance
    TERM/CANCL — NEW HAMPSHIRE INSURANCE CO.
  16. Apr 30, 2009
    insurance
    TERM/CANCL — NEW HAMPSHIRE INSURANCE CO.
  17. Apr 1, 2009
    insurance
    TERM/REPL — AMERICAN ZURICH INSURANCE COMPANY
  18. Apr 1, 2009
    insurance
    TERM/REPL — NEW HAMPSHIRE INSURANCE CO.
  19. Apr 1, 2009
    insurance
    TERM/REPL — NEW HAMPSHIRE INSURANCE CO.
  20. Jun 13, 2008
    insurance
    TERM/CANCL — VANLINER INSURANCE COMPANY
  21. Jun 13, 2008
    insurance
    TERM/CANCL — VANLINER INSURANCE COMPANY
  22. May 27, 2008
    authority
    DISCONTINUED REVOCATION — MOTOR PROPERTY COMMON CARRIER
    Details →
  23. Apr 1, 2008
    insurance
    TERM/REPL — VANLINER INSURANCE COMPANY
  24. Apr 1, 2008
    insurance
    TERM/REPL — VANLINER INSURANCE COMPANY
  25. Sep 13, 2002
    insurance
    TERM/CANCL — VANLINER INSURANCE COMPANY
  26. Sep 13, 2002
    insurance
    TERM/CANCL — VANLINER INSURANCE COMPANY
  27. Sep 13, 2002
    insurance
    TERM/CANCL — VANLINER INSURANCE COMPANY
  28. Aug 30, 2002
    authority
    REINSTATED — MOTOR PROPERTY COMMON CARRIER
    Details →
  29. Apr 1, 2002
    insurance
    TERM/REPL — VANLINER INSURANCE COMPANY
  30. Apr 1, 2002
    insurance
    TERM/REPL — VANLINER INSURANCE COMPANY
  31. Nov 16, 1999
    authority
    REVOKED — MOTOR PROPERTY COMMON CARRIER
    Details →
  32. Nov 16, 1999
    authority
    REVOKED — MOTOR PROPERTY CONTRACT CARRIER
    Details →
  33. Nov 16, 1999
    authority
    REVOKED — MOTOR PROPERTY COMMON CARRIER
    Details →
  34. Nov 16, 1999
    authority
    REVOKED — MOTOR PROPERTY COMMON CARRIER
    Details →
  35. Nov 16, 1999
    authority gap
    Common (Property) authority inactive: 1018 days (through Aug 30, 2002)
  36. Aug 28, 1999
    insurance
    TERM/REPL — VANLINER INSURANCE COMPANY
  37. Aug 28, 1999
    insurance
    CANCEL — VANLINER INSURANCE COMPANY
  38. Aug 28, 1999
    authority
    Authority revoked — INVOLUNTARY REVOCATION
  39. Aug 28, 1999
    authority
    Authority revoked — INVOLUNTARY REVOCATION
Top Stations & Violation Codes Where this carrier gets inspected and what they get cited for

Most-Inspected Stations

Station State Inspections OOS
CHESAPEAKE VA VA 1 0
Related Records Cross-references to every adjacent page
Directory
Authority Records
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Process Agent (BOC-3)
Carrier Records
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Explainers

How to verify BROOKS TRANSFER & STORAGE COINC

  1. Verify USDOT and MC numbers match the carrier's documents. Compare the USDOT number and MC docket on this page to the numbers on the carrier's invoice, rate confirmation, or load-board listing. A mismatch between the carrier's claimed numbers and the registered legal name is the single most common red flag.
  2. Check active operating authority and insurance status. Confirm the Authority Records show at least one ACTIVE docket for the type of operation you're booking, and that the Active Insurance card lists a current BIPD/Primary policy. A revoked authority or uninsured carrier cannot legally operate.
  3. Review safety rating and SMS BASIC scores. Check the carrier's FMCSA safety rating (if any) and the SMS BASIC table. A high percentile in any BASIC category — especially Unsafe Driving, HOS, or Vehicle Maintenance — is worth investigating before tendering a load.
  4. Examine inspection and crash history. Open the Inspection History and Crash History subpages for the full record. Look for patterns: repeat OOS findings on the same unit, multiple crashes in a short window, or violations clustered in one BASIC category.
  5. Cross-reference real-time data with FMCSA SAFER. For the most current snapshot — within 24 hours of any insurer filing or authority change — click through to the FMCSA SAFER lookup. TruckCodex mirrors SAFER and L&I daily; SAFER itself reflects filings within 24 hours.

Frequently asked questions about BROOKS TRANSFER & STORAGE COINC

Is BROOKS TRANSFER & STORAGE COINC an active motor carrier? ▾
Yes. BROOKS TRANSFER & STORAGE COINC is registered with the FMCSA under USDOT 120995 and is currently shown as Active in the agency's Motor Carrier Management Information System (MCMIS). Active status means the carrier may legally operate, contingent on continuous insurance and authority filings.
What is BROOKS TRANSFER & STORAGE COINC's safety rating? ▾
BROOKS TRANSFER & STORAGE COINC is unrated. FMCSA assigns formal safety ratings only after a compliance review, and the agency has not yet completed one for this carrier. Being unrated is not by itself a red flag — most active carriers in the database are unrated. Review the inspection and BASIC data below to assess on-road performance.
How many inspections has BROOKS TRANSFER & STORAGE COINC had? ▾
1 roadside inspection are on file for BROOKS TRANSFER & STORAGE COINC in FMCSA's MCMIS database. Each inspection is summarized in the Inspection History section below — sortable by date, state, level, and out-of-service result. Newer inspections are pulled from the FMCSA SMS data feed daily.
What is BROOKS TRANSFER & STORAGE COINC's out-of-service rate? ▾
BROOKS TRANSFER & STORAGE COINC has no out-of-service findings on its inspection record. Across 1 inspection, no driver or vehicle has been placed out of service — a clean record relative to the national averages of roughly 6.7% (driver) and 23.4% (vehicle).
Where is BROOKS TRANSFER & STORAGE COINC based? ▾
BROOKS TRANSFER & STORAGE COINC reports its physical address to the FMCSA as 1378 LONDON BRIDGE ROAD, VIRGINIA BEACH, Virginia 23453. Carriers must file a Form MCS-150 every two years to keep their address current; an outdated address is a common compliance flag.
Does BROOKS TRANSFER & STORAGE COINC have valid operating authority? ▾
Yes. BROOKS TRANSFER & STORAGE COINC holds 1 active FMCSA operating authority (MC079646). Each docket appears in the Authority Records section below with its full event history. Active authority means the carrier may legally operate as a for-hire carrier, contingent on current insurance and BOC-3 process-agent filings.
How many trucks and drivers does BROOKS TRANSFER & STORAGE COINC operate? ▾
BROOKS TRANSFER & STORAGE COINC self-reports 17 power units and 7 drivers on its most recent FMCSA Form MCS-150 filing. Power-unit and driver counts come from the carrier directly and are required to be updated every two years; very large fluctuations between filings can indicate fleet changes worth investigating.
Has BROOKS TRANSFER & STORAGE COINC had any crashes? ▾
9 FMCSA-reportable crashes are on file for BROOKS TRANSFER & STORAGE COINC in MCMIS. A reportable crash is one resulting in a fatality, an injury requiring transport for medical attention, or a vehicle disabled and towed from the scene. The full crash log is on the Crashes subpage with date, state, and outcome details.

About FMCSA carrier records

Every commercial motor carrier operating in the United States is required to register with the Federal Motor Carrier Safety Administration (FMCSA) and obtain a USDOT number. The USDOT number is a permanent, unique identifier — once assigned, it stays with the carrier for life and is never reissued to another company. Carriers must update their registration every two years on Form MCS-150 to keep their address, fleet size, and operating data current.

Carrier safety data lives in FMCSA's Motor Carrier Management Information System (MCMIS): roadside inspections, crashes, out-of-service findings, and the seven Behavior Analysis and Safety Improvement Categories (BASICs) that make up the SMS scoring methodology. For-hire carriers must also hold operating authority — an MC, FF, or MX docket number — which is separate from the USDOT number and requires continuous insurance and BOC-3 process-agent filings to remain active.

TruckCodex mirrors FMCSA's public SAFER and L&I systems on a daily refresh cycle. Every record on this page reflects what FMCSA has on file. We do not edit or modify carrier data — for real-time confirmation immediately before a transaction, click through to the FMCSA SAFER lookup linked in the related records section above. Safety ratings, when present, come from formal compliance reviews; most active carriers have not been reviewed and are correctly listed as unrated.

Data sources & freshness

TruckCodex aggregates official public-sector datasets. See the Source registry for dataset-level coverage and the Freshness log for last-import timestamps.

FMCSA

Census, SAFER, SMS, Licensing & Insurance (L&I), roadside inspections, crashes, and authority history.

Refreshed daily.
NHTSA

Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).

Refreshed daily.
EIA

Retail diesel and gasoline price history and state fuel-tax tables.

Refreshed weekly.
Transport Canada

Cross-border carrier registry and Canadian recall campaigns where applicable.

Refreshed weekly.

TruckCodex is an independent aggregator; it is not affiliated with FMCSA, NHTSA, EIA, or Transport Canada. Always verify compliance-critical information directly with the originating agency.