Recall 20V343000
NHTSA safety recall campaign 20V343000. Component: POWER TRAIN:AUTOMATIC TRANSMISSION. 67,248 units potentially affected.
Risk Summary (Consequence)
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
Defect Summary
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Remedy
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Key Dates
Affected Vehicles
| Make | Model | Year | VIN Lookup |
|---|---|---|---|
| JEEP | CHEROKEE | 2014 | Check VINs |
| JEEP | CHEROKEE | 2015 | Check VINs |
| JEEP | CHEROKEE | 2016 | Check VINs |
| JEEP | CHEROKEE | 2017 | Check VINs |
Recalls Affecting the Same Makes
Campaigns touching JEEP from other manufacturers (last 3 years)
Same-Make Recall Activity
| Campaign | Report Date | Manufacturer | Component | Units |
|---|---|---|---|---|
| 26V141000 | Mar 12, 2026 | CHRYSLER (FCA US, LLC) | STRUCTURE | 11,767 |
| 26V059000 | Feb 2, 2026 | CHRYSLER (FCA US, LLC) | ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL | 456,287 |
| 26V051000 | Jan 29, 2026 | CHRYSLER (FCA US, LLC) | SUSPENSION:REAR:SPRINGS:COIL SPRINGS | 80,620 |
| 25V766000 | Nov 6, 2025 | CHRYSLER (FCA US, LLC) | ENGINE | 117,902 |
| 25V741000 | Oct 30, 2025 | CHRYSLER (FCA US, LLC) | ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY | 320,068 |
| 25V710000 | Oct 17, 2025 | CHRYSLER (FCA US, LLC) | ELECTRICAL SYSTEM:PROPULSION SYSTEM:HYBRID MANAGEMENT:POWER CONTROL UNIT/MODULE (HPCU):SOFTWARE | 24,238 |
| 25V642000 | Sep 25, 2025 | CHRYSLER (FCA US, LLC) | STRUCTURE:EXTERIOR TRIM | 123,396 |
| 25V593000 | Sep 11, 2025 | CHRYSLER (FCA US, LLC) | STRUCTURE:EXTERIOR TRIM | 163,735 |
| 25V574000 | Sep 4, 2025 | CHRYSLER (FCA US, LLC) | POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL | 75 |
| 25V575000 | Sep 4, 2025 | CHRYSLER (FCA US, LLC) | STRUCTURE:BODY | 8 |
Consumer Complaints Referencing This Campaign
NHTSA complaints whose narratives mention 20V343000
Referencing Complaints
| Complaint ID | Incident Date | Vehicle | Component | Narrative Snippet |
|---|---|---|---|---|
| 2171577 | Dec 8, 2025 | 2020 JEEP CHEROKEE | POWER TRAIN | The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, several unknown wa… |
| 2163752 | Nov 6, 2025 | 2015 JEEP CHEROKEE | POWER TRAIN | My transmission failed and was not connecting with the driver train any more. The Jeep only has 112k miles on it. Thi… |
| 2151813 | Oct 15, 2025 | 2017 JEEP CHEROKEE | POWER TRAIN | The contact owns 2017 Jeep Cherokee. The contact stated while driving 25 MPH, the message "Service All-wheel Drive" was … |
| 2186016 | Oct 13, 2025 | 2016 JEEP CHEROKEE | POWER TRAIN | My 2016 Jeep Cherokee AWD began showing a “Service 4WD” warning on the dashboard. At the same time the vehicle developed… |
| 2140054 | Sep 15, 2025 | 2016 JEEP CHEROKEE | POWER TRAIN | The contact owns a 2016 Jeep Cherokee. The contact stated that while driving 25 MPH, the message “AWD Unavailable” was d… |
| 2153449 | Sep 1, 2025 | 2015 JEEP CHEROKEE | POWER TRAIN | The PTU spline issues already recalled on 2017-2019 year Jeep Cherokee and other Stellantis vehicles, is affecting my 20… |
| 2119176 | Jul 21, 2025 | 2016 JEEP CHEROKEE | POWER TRAIN | The Power Transfer Unit in my 2016 Jeep Cherokee failed when it only had 50,255 miles on it. The car was almost 10 years… |
| 2108429 | Jul 9, 2025 | 2019 JEEP CHEROKEE | POWER TRAIN | The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4-WD”… |
| 2110618 | Jul 2, 2025 | 2014 JEEP CHEROKEE | ENGINE | The contact owns a 2014 Jeep Cherokee. The contact stated that while her daughter was driving 30 MPH, the vehicle began … |
| 2110617 | Jul 2, 2025 | 2014 JEEP CHEROKEE | POWER TRAIN | The contact owns a 2014 Jeep Cherokee. The contact stated that while her daughter was driving 30 MPH, the vehicle began … |
How to Act on This Recall
- Owners: Contact your authorized dealer to schedule the remedy at no cost. Remedy is covered under 49 U.S.C. 30120.
- Fleets: Use the Fleet Recall Checker to scan your VIN list against this and other open campaigns.
- Looking up a specific VIN? Check VIN against NHTSA for open recalls on that vehicle.
- NHTSA contact: Vehicle Safety Hotline 1-888-327-4236.