Household Goods Carrier Requirements

What Is a Household Goods Carrier?

A household goods (HHG) carrier is a motor carrier that transports personal effects and property used to furnish a dwelling as part of a residential move. HHG carriers are subject to additional federal regulations beyond those that apply to general freight carriers, primarily because they serve individual consumers rather than commercial shippers. These extra requirements are designed to protect consumers from fraud, overcharging, and loss or damage to personal belongings.

Obtaining HHG Authority

To operate as a household goods carrier in interstate commerce, you must:

• Hold a valid USDOT number and MC number with HHG carrier authority
• File proof of public liability and cargo insurance (minimum $5,000 per vehicle for cargo)
• Maintain a current BOC-3 process agent designation
• Register with FMCSA's Household Goods Program
• Comply with all HHG-specific regulations in 49 CFR Part 375

Required Consumer Disclosures

HHG carriers must provide consumers with specific documents and information before performing a move:

• "Your Rights and Responsibilities When You Move" -- The FMCSA-published booklet (or approved equivalent) must be provided to every customer
• "Ready to Move" -- Tips for a successful move brochure
• Written estimates -- Carriers must provide either a binding or non-binding written estimate before loading
• Order for service -- A document specifying the services to be performed, dates, and charges
• Bill of lading -- The receipt and contract for transportation

Estimate Requirements

Household goods carriers must follow strict rules regarding estimates:

Binding Estimates

A binding estimate guarantees the total cost of the move. The carrier cannot charge more than the estimated amount unless the customer requests additional services. Binding estimates must be in writing and clearly labeled as binding.

Non-Binding Estimates

A non-binding estimate is an approximation of the final cost. The carrier can charge more if the actual weight or services exceed the estimate, but the customer is only required to pay 110% of the original estimate at delivery. The balance is due within 30 days.

Valuation and Liability

HHG carriers must offer customers two levels of cargo liability coverage:

• Full Value Protection -- The carrier is liable for the replacement value of lost or damaged items (this is the default level)
• Released Value -- Liability is limited to 60 cents per pound per article (no additional cost to the consumer)

The customer must be informed of both options in writing and must make an explicit selection.

Dispute Resolution Program

Federal law requires HHG carriers to participate in an arbitration program for resolving disputes with customers over loss, damage, or overcharge claims. The arbitration must be offered at no cost to the customer for claims that do not exceed the carrier's maximum liability. Carriers must acknowledge all claims within 30 days and resolve or make a settlement offer within 120 days.

Penalties for Non-Compliance

Violations of HHG regulations can result in civil penalties, consumer complaints filed with FMCSA, and enforcement actions including authority revocation. FMCSA actively investigates consumer complaints against HHG carriers. Use TruckCodes carrier search to review HHG carrier complaint histories and safety records. Visit our knowledge center for more compliance resources.