Complaint 882479

Complaint Summary

VISIBILITY

Owner Narrative

THE MULTI FUNCTION SWITCH WAS DEFECTIVE IN MY VEHICLE. THIS CAUSED THE FOLLOWING SAFETY CONCERNS WITH THE VEHICLE: 1) THE WINDSHIELD WIPERS DID NOT WORK, 2) THE TURN SIGNALS DID NOT WORK, AND 3) THE HAZZARD LIGHTS DID NOT WORK. I HAVE TWO PROBLEMS WITH THE SITUATION: 1) WHILE DRIVING THE VEHICLE DURING A RAIN STORM ON 9/26/2011, THE WINDSHIELD WIPERS DID NOT WORK. THIS CAUSED A SAFETY CONCERN AND COULD HAVE CAUSED A POTENTIAL ACCIDENT AND 2) WHILE DRIVING THE VEHICLE, THE TURN SIGNALS DID NOT WORK. THIS CAUSED A SAFETY CONCERN AND COULD HAVE CAUSED AN ACCIDENT. AFTER TAKING THE VEHICLE TO THE LOCAL DODGE DEALERSHIP, I WAS INFORMED THAT THE MULTI FUNCTION SWITCH WAS ON BACK ORDER. TO BE EXACT, FOUR THOUSAND MULTI FUNCTION SWITCHES WERE ON BACK ORDER PER THE LOCAL DEALERSHIP AND CHRYSLER GROUP CUSTOMER ASSISTANCE. NEITHER THE LOCAL DEALERSHIP OR THE CHRYSLER GROUP CUSTOMER ASSISTANCE HAD ANY IDEA WHEN THE PART WOULD BE AVAILABLE. I ASKED BOTH PARTIES WHY THE PART IS ON BACK ORDER SINCE THIS IS A MATTER OF SAFETY. NO ANSWER WAS GIVEN. AFTER FURTHER RESEARCH VIA THE INTERNET, IT WAS DETERMINE THAT OTHER DODGE RAM TRUCK OWNERS HAD THE SAME TYPE ISSUE WITH THEIR MULTI FUNCTION SWITCH BEING DEFECTIVE. IT WOULD BE GREAT IF DODGE WOULD NOTIFY ALL OWNERS OF THE PROBLEM WITH THE MULTI FUNCTION SWITCH AND HAVE THEM REVIEWED AND/OR REPLACED IF NEEDED. THIS COULD POTENTIALLY SAVE SOMEONE FROM SERIOUS INJURY OR DEATH FROM THE THE MULTI FUNCTION SWITCH BEING DEFECTIVE WHILE DRIVING. MY HOPE AND PRAYER IS TO HAVE OTHER DODGE RAM TRUCK OWNERS UNDERSTAND THE IMPORTANCE OF THIS PROBLEM. IT COULD POTENTIALLY SAVE THEIR LIFE. *TT

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.