Complaint 839201
1997 FORD TAURUS • STRUCTURE:FRAME AND MEMBERS • incident Jan 1, 2010
- Complaint ID
- 839201
- Make
- FORD
- Model
- TAURUS
- Model Year
- 1997
- Component
- STRUCTURE:FRAME AND MEMBERS
- Incident Date
- Jan 1, 2010
- Date Received
- Jan 28, 2011
- Data As Of
- Jul 1, 2026
Complaint Summary
STRUCTURE:FRAME AND MEMBERS
Owner Narrative
I OWN A 1997 FORD TAURUS WAGON. EMPHASIS ON WAGON. IT HAS THE SAME FRAME AS THE WINDSTAR VANS AND I HAVE THE SAME PROBLEM. MY ENGINEER HUSBAND, WHO SPENT YEARS IN THE AUTO INDUSTRY, WILL NOT ALLOW ME TO DRIVE THE CAR AS, 'THE CAR IS GOING TO BREAK IN HALF WHEN YOU ARE DRIVING DOWN THE ROAD.' I HAD IT TOWED TO OUR LOCAL REPAIR SHOP AND THEY VERIFIED THE SAME. I CALLED THE FORD RECALL DEPARTMENT IN DETROIT AFTER SEEING THE WINDSTAR RECALL ON THE LOCAL NEWS. FORD TOLD ME TO HAVE IT FIXED AND SAVE THE SLIP IN CASE A FEW YEARS FROM NOW IT WAS PART OF A RECALL I MIGHT BE ABLE TO BE REIMBURSED. THIS REPAIR IS THOUSANDS OF DOLLARS. I AM ON CHEMO WITH A CO-PAY OF $3102.98 AND FIFTEEN DOSES TO GO. I CAN EITHER NOT LIVE AND BUY A CAR OR LIVE AND NOT HAVE A CAR. AFTER EXPLAINING THIS TO THE FORD REP I WAS TOLD TO CONTACT YOU. THERE IS NO EXCUSE FOR THIS CORROSION PROBLEM AND I DO NOT FEEL I SHOULD HAVE TO PAY FOR WHAT IS ALREADY A RECALL ISSUE. THE FORD CASE NUMBER IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
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