Complaint 810586

Complaint Summary

FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY

Owner Narrative

HI, THE PART FAILURE IS A FUEL TANK CRACK THAT OCCURS IN THE MID90'S TO EARLY 2000S FORD VANS. THIS DESIGN PROBLEM HAS BEEN ADMITTED TO BY FORD, AND IS ADDRESSED ON A VERY LIMITED LIST OF CERTAIN MODELS AND YEARS UNDER A RECALL NOTICE 01V114000. HOWEVER, THIS TANK CRACK OCCURS ON OTHER NON LISTED VIN NUMBERS AS WELL, SUCH AS MINE. THIS IS THE PROBLEM, THE DOCUMENTED AND COVERED RECALL GROUP VIN NUMBERS PRECEDE MINE AND OCCUR SUBSEQUENT TO MINE, BUT SKIP SEVERAL VINS INBETWEEN. MY CRACKED AND LEAKING FUEL TANK, AND THE RESULTING GASOLINE LEAKAGE, OCCUR AS A RESULT OF THE TANK DESIGN, WHICH DESIGN FORD HAS REVISITED FIVE TIMES NOW. SO, THERE IS A GASOLINE LEAK THAT RESULTS FROM METAL FATIGUE, AS THE LONG "HOTDOG" SHAPED FUEL TANK FLEXES AND TWISTS, IN FORD'S WORDS, WITH THE FRAME, AND FAILS WHERE IT RUBS STRAPS OR CROSSMEMBERS. I HAVE ATTEMPTED TO GET A REPLACEMENT TANK FROM FORD, BUT ALL ARE SPOKEN FOR AND BACKORDERED AS THEY ARE BEING SUPPLIED TO THE DEALERS FOR THE VEHICLES INCLUDED IN THE CURRENT LIST OF DEFECTIVE VEHICLES. SO, NO TANKS ARE AVAILABLE TO PEOPLE LIKE ME, WHO HAVE THE PROBLEM, BUT ARE NOT INCLUDED IN FORD'S EXISTING RECALL LIST. I HAVE CONTACTED FORD FOR RESOLUTION, FORD CASE 599552380, FOR SOURCING A TANK AT LEAST FOR NOW. FORD WILL STILL NOT ADMIT TO OWNERSHIP OF FINANCIAL RESPONSIBILITY FOR THIS PARTICULAR TANK--YET. I HAVE ALSO FILED A COMPLAINT WITH DOT, CASE #290654, TO HAVE THE RECALL GROUP EXPANDED TO COVER ALL OF US WHO NEED THIS HELP. AS AN ASIDE, THE LOCAL FORD DEALER HAS REFUSED TO GIVE ME ANYTHING I NEED OR SUPPLY ME ANY SUPPORT SINCE WE COME TO THIS IMPASS AND SITUATION. THEY DO ALSO ADMIT HOWEVER, TO BEING UNABLE TO ASSIST ME BECAUSE OF THE LENGTHY BACKLOG OF PEOPLE NEEDING REPLACEMENT TANKS AND THE UNAVAILABILITY OF THESE TANKS. *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.