Complaint 809642

Complaint Summary

SUSPENSION

Owner Narrative

I BOUGHT NEW A 2007 E350 HEAVY DUTY DIESEL CARGO VAN THAT DEVELOPED DANGEROUS DRIVING/HANDLING CONDITION AT APP 75,000 MILES. NEVER A ACCIDENT, ALWAYS PROPERLY SERVICED, FREEWAY DRIVING 90% OF THE TIME , LOAD EVENLY DISPERSED AND UNDER WEIGHT FOR E350. IT HAS FLOATY, DRIFTY, WANDERING HANDLING AT FREEWAY SPEEDS. CONSTANT CONDITION NOW. DEALER HAS HAD VAN 4-5 TIMES AND IN THEIR POSSESSION FOR OVER 40 DAYS OFF AND ON. 3 MONTHS PURSUING THE PROBLEM. WE HAVE REPLACED BUSHINGS, COIL SPRINGS, SHOCKS, DRIVING GEAR BOX AND ALIGNED THE VAN 3 TIMES. FORD TECH'S INVOLVED. 3 MONTHS AND $3000.00 EXPENSES INCURRED, THE PROBLEM STILL PERSISTS. I DROPPED THE VEHICLE THIS WEEK TO LET THE DEALER HAVE ONE MORE SHOT TO FIX THE PROBLEM OR REPLACE THE VEHICLE. MY SERVICE REP ADVISED ME TODAY THAT THE VAN IS DRIVING FINE AND THAT IT IS MY IMAGINATION THAT THE CONDITION STILL PERSISTS. ARGUED WITH ME , AND INFORMED ME THEY WERE NOT GOING TO PURSUE THE PROBLEM ANY FURTHER. MY FORD SERVICE DEPT/ DEALER IS NOW FLAT OUT DENYING THAT THE PROBLEM EXISTS. AT FREEWAY SPEEDS THIS VEHICLE IS HARD TO DRIVE WITHOUT A WHITE KNUCKLE RIDE. RIDES BETTER BECAUSE OF THE NEW SHOCKS AND SPRINGS BUT THE FLOATY, WANDERING DRIVABILITY STILL VERY PRESENT AND CONSTANT AT FREEWAY SPEEDS. THERE ARE OTHER NHTSA COMPLAINTS AND BULLETINS REGARDING THIS VERY PROBLEM WITH MY SAME MODEL VAN. UNACCEPTABLE. DANGEROUS. VAN ALSO HAD TREAD SEPARATION ON EVERY FACTORY TIRE INCLUDING THE SPARE AT 30,000-45,000. VERY DANGEROUS. *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.