Complaint 752859

Complaint Summary

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Owner Narrative

I OWN A 2004 HUMMER H2. IT CURRENTLY HAS 50K MILES ON IT AND HAS BEEN GARAGE KEPT AND WELL MAINTAINED SINCE I PURCHASED IT. RECENTLY, WHILE DRIVING I NOTED THAT MY SPEEDOMETER SEEMED TO BE INACCURATE. I WAS ON A MAJOR HIGHWAY, YET CARS WERE FLYING AROUND ME AND CUTTING ME OFF. I LOOKED AT MY SPEEDOMETER AGAIN AND IT READ "65" SO I CONTINUED ABOUT MY BUSINESS WHILE OTHER MOTORISTS WERE STILL PASSING ME BY AND CUTTING ME OFF. WHEN I GOT HOME AND PULLED THE H2 INTO THE GARAGE, I REALIZED THE SPEEDOMETER WAS STILL READING "65" AND I WAS PARKED. I CONTACTED HUMMER AND GM WHO BOTH INFORMED ME IT IS THE STEPPER MOTOR AND THAT IT NEEDS TO BE REPLACED. THEY ALSO STATED THAT IT IS A PROBLEM IN 2003-2004 GM PRODUCTS AND THAT THERE IS A RECALL BUT NOT FOR THE HUMMER. I ASKED WHY ALL THE OTHER GM PRODUCTS WERE COVERED AND NOT MINE AND WAS TOLD THAT THEY JUST DON'T FIX ENOUGH OF THEM SO THERE IS NO RECALL. I EXPRESSED MY CONCERN THAT THIS IS NOT A NORMAL WEAR AND TEAR ITEM AND THAT THIS IS A SAFETY ISSUE. GM OBVIOUSLY FELT IT WAS ENOUGH OF A CONCERN TO RECALL ITS OTHER GMC SUV'S THAT HAVE THE SAME PROBLEM. THE SERVICE MANAGER AT HUMMER TOLD ME THAT HE FIXES ABOUT ONE A WEEK AT THE COST OF $500-$700.00. IF THAT MANY HUMMERS ARE BEING REPAIRED, WHY THE PREJUDICE AGAINST THIS GM PRODUCT FOR THE RECALL. I GUESS THEY FIGURE IF YOU OWN A HUMMER, THEN YOU HAVE THE MONEY TO PAY FOR IT TO GET REPAIRED. I BEG TO DIFFER. THIS IS A MAJOR SAFETY CONCERN AND IN DOING MY RESEARCH ON OTHER HUMMER H2'S FROM 2003-2004, IT IS A BIG PROBLEM WITH THE STEEPER MOTOR. THE SERVICE MANAGER ACTUALLY RECOMMENDED TO ME THAT I CAN "STILL DRIVE IT". I HAVE 4 CHILDREN AND DRIVING IT UNDER THESE CONDITIONS IS NOT ACCEPTABLE, NOR IS RISKING OUR LIVES, BUT THEN AGAIN, I AM CERTAIN IF SOMEONE DIED AS A RESULT OF THIS PROBLEM, GM WOULD ADDRESS IT AND RECALL THE DEFECT. THE GM PRODUCT LINE THAT HAS BEEN RECALLED USES THE SAME EXACT PART THAT THE HUMMER H2 DOES SO WHY HAS THIS NOT BEEN ADDRESSED! *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.