Complaint 740757

Complaint Summary

EQUIPMENT

Owner Narrative

IN MAY OF 2005 I PURCHASED A NEW DODGE (MERCEDES BENZ) SPRINTER 2500 PASSENGER VAN. WITHIN THE FIRST 3 MONTHS AND 7,500 MILES OF DATE OF PURCHASE THE VEHICLE BEGAN TO SHOW SIGNS OF PREMATURE RUSTING AND LEAKAGE OVER THE ENTIRE VEHICLE. I PURSUED REMEDY THRU ALL AUTHORIZED SPRINTER DEALERSHIPS ADHERING TO CHRYSLER PROTOCOLS AND RECOMMENDATIONS. NO REMEDY WAS EVER FORTHCOMING, I REPEATEDLY AND CONTINUE TO CHALLENGE CHRYSLER, THEIR REFUSAL TO PROVIDE WARRANTY SERVICE FOR THE ENTIRE TIME I HAVE OWED THIS VEHICLE IS DOCUMENTED AND TOO EXTENSIVE TO PROVIDE HERE. I HAVE FILED BBB COMPLAINTS IN DENVER CO. I HAVE SPOKEN TO EXECUTIVE LEVEL CHRYSLER CUSTOMER SERVICE REPS. AND NONE HAVE OFFERED A VIABLE SOLUTION. THEY HAVE ESSENTIALLY WASHED THEIR HANDS OF A PROBLEM THAT I HAVE BEEN PURSUING FOR 4 YEARS. I HAVE BROUGHT THIS ISSUE TO THE ATTENTION OF SO MANY CHRYSLER CUSTOMER SERVICE PEOPLE THAT THEY NOW AVOID MY EMAILS AND INQUIRIES. I BELIEVE THIS TO BE A RECALL ISSUE AS I HAVE FOUND NUMEROUS REFERENCES ON THE NET TO SIMILAR ISSUES. THE AFFECTED VEHICLES ALL SHOW SIGN OF PREMATURE RUST ,LEAKAGE OF ROOF SEAMS AND RUST PENETRATION AROUND THE WINDSHIELD FRAME. I HAVE SOUGHT REPAIRS WELL WITHIN THE RUST THRU WARRANTY PERIOD AND HAVE MET WITH NOTHING BUT LIP SERVICE. CHRYSLER REFUSES TO ADDRESS A VERY SERIOUS ISSUE AND HAS DELAYED OFFERING A REMEDY UNTIL NOW THE WARRANTY PERIOD HAS EXPIRED. I CAN PROVIDE EXPLICIT WORK ORDERS AND CUSTOMER SERVICE REF NO, WITHIN CHRYSLERS SYSTEM. I AM NOW CONSIDERING PURSUING LEGAL OPTIONS BUT LITTLE RESOLUTION IS AVAILABLE. BODY SHOPS REFUSE TO PERFORM REPAIR WORK BECAUSE THEY UNIVERSALLY STATE THAT RUST IS A NONFIXABLE ISSUE. ON ONLY ONE OCCASION DID CHRYSLER AUTHORIZE A SUPERFICIAL ATTEMPT TO PAINT OVER PROBLEM, THEY THEN REFUSED TO HONOR THEIR RUST THRU PERFORATION WARRANTY WHEN THE PROBLEM RESURFACED WITH 35,000 MILES. I AM NOW LEFT WITH A VEHICLE THAT IS RUSTING EXTENSIVELY IN AREAS WHERE I ORIGINALLY DOCUMENTED THE PROBLEM. *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.