Complaint 716031

Complaint Summary

SUSPENSION

Owner Narrative

THE VEHICLE HAS BEEN BROUGHT BACK TO THE DEALERSHIP MANY MANY TIMES SINCE IT WAS FIRST PURCHASED (5 TIMES I BELIEVE FOR STEERING RELATED PROBLEMS AND OTHER TIMES FOR A BRAKE BOOT PROBLEM AND A VARIETY OF OTHER ISSUES). THE OTHER PROBLEM THE VEHICLE HAS HAD IS WHAT FORD IS CALLING A "SHIMMY". THEY ORIGINALLY TOLD US WE NEEDED NEW SHOCKS BECAUSE OF THIS PROBLEM WHICH WE DISPUTED AND TOOK IT TO A SPECIALIST IN SHOCK REPLACEMENT WHO TOLD US THIS WAS NOT THE PROBLEM. THEN THEY TOLD US IT WAS THE TIRES (WHICH THEY ARE CONTENDING IN THE FORM LETTER THEY SENT US-THAT STATES WE MUST MAINTAIN PROPER PRESSURE TO CONTROL THIS PROBLEM). UNFORTUNATELY, PROPER TIRE PRESSURE SEEMINGLY HAS NOTHING TO DO WITH THIS PROBLEM AND WE CONTINUE TO HAVE THE PROBLEM TO WHICH FORD'S ANSWER TO US IS "GET NEW TIRES" (THE TIRES HAVE ONLY 22,000 MILES ON THEM, THEY ARE THE TIRES FORD PUT ON THE VEHICLE WHEN WE BOUGHT IT AND THEY, OF COURSE, ARE NOT A WARRANTY ITEM). ALL IN ALL, THE TRUCK HAS HAD MANY ISSUES, SOME OF WHICH HAVE BEEN FIXED REPEATEDLY ONLY TO APPEAR AGAIN IN THE SAME OR SIMILAR WAY. *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.