Complaint 668373
2003 FORD E-350 • ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL • incident Mar 4, 2008
Complaint Summary
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Owner Narrative
TL*THE CONTACT OWNS A 2003 FORD E350 SUPER DUTY. THE VEHICLE WAS CONNECTED TO A 2004 PHOENIX CRUISER. WHILE DRIVING APPROXIMATELY 40 MPH, THE SPEEDOMETER WOULD NOT OPERATE ABOVE 30 MPH. A LOCAL FORD DEALER STATED THAT IT WOULD TAKE 30 TO 40 DAYS TO DIAGNOSE THE FAILURE. THE CONTACT PURCHASED AND REPLACED THE ELECTRICAL INSTRUMENT CLUSTER AT THE COST OF $304.50. THE CONTACT REQUESTED TO BE REIMBURSED PRIOR TO REPAIRING THE VEHICLE AND MADE AN AGREEMENT WITH THE MANUFACTURER; HOWEVER, THEY LATER DENIED THE REIMBURSEMENT. THE FAILURE MILEAGE WAS 26,175. UPDATED 06/02/08 *BF
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
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