Complaint 656011

Complaint Summary

ENGINE AND ENGINE COOLING:ENGINE:DIESEL

Owner Narrative

I HAVE A '96 FORD F350 WITH A 7.3L POWERSTROKE. MY TRUCK HAS BEEN STALLING INTERMITTENTLY WHILE DRIVING DOWN THE ROAD. AND ON OCCASION, HAD CUT OUT COMPLETELY AND NOT COME RIGHT BACK WHICH LEAVES ME WITH NO POWER BRAKES, OR STEERING TO STOP THE VEHICLE, OR GET IT OFF THE ROAD. I STOPPED AT BANKSTON FORD IN FRISCO, TX TODAY TO ASK IF MY TRUCK WAS ON THE RECALL LIST, AND WAS TOLD THAT IT WAS NOT. THEY WOULD NOT FIX THE KNOWN PROBLEM, UNLESS I WAS WILLING TO PAY $380 FOR THE PART, AND ANOTHER 4HOURS OF LABOR. AS I UNDERSTAND IT, AND EVEN VERIFIED BY THEIR PARTS DEPARTMENT, THIS PART IS A $194 PART, OR A $36 PART. I WAS TOLD MY TRUCK IS THAT $194 SPECIAL ORDER PART. THERE WOULD BE NO REFUNDS IF I ORDERED IT WITH THEM. ALSO, WITH TALKING TO A FRIEND OF MINE THAT IS A MECHANIC AT FORD, THIS IS LESS THAN A 30 MINUTE JOB. I WOULD LIKE TO KNOW WHY MY TRUCK IS NOT ON THE RECALL LIST, WHEN THIS IS A KNOWN FORD PROBLEM. *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.