Complaint 571394
2004 GMC SIERRA • STEERING • incident Feb 2, 2006
Complaint Summary
STEERING
Owner Narrative
CLUNK NOISE THAT CAN BE FELT THROUGH STEERING COLUMN WHEN TRAVELING OVER ROUGH PAVEMENT AND IS MORE PRONOUNCED WHEN TURNING THE WHEEL TO THE LEFT. MANUFACTURER HAS KNOWN OF THIS PROBLEM FOR SEVERAL YEARS AND STILL HAS FAILED TO CORRECT IT FOR MANY CUSTOMERS. MOST DEALER SERVICE CENTERS TELL CUSTOMERS THAT THEY CAN TAKE CARE OF THE PROBLEM BY LUBRICATING THE UPPER INTERMEDIATE SHAFT OF THE STEERING COLUMN. THIS WORKS FOR MANY BUT IS JUST A TEMPORARY FIX AS IT HAS BEEN REPORTED BY MANY THAT THE PROBLEM RETURNS AND IN MOST CASES AFTER THE WARRANTY PERIOD HAS EXPIRED. SOME OWNERS HAVE REPORTED RETURNING TO THE DEALERSHIP AS MANY AS 5 TIMES. *NM
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
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