Complaint 470897

Complaint Summary

POWER TRAIN

Owner Narrative

THIS 1999 DODGE RAM WAS SOLD TO ME BY OZARK DODGE IN OZARK, MO. THIS VEHICLE IS A REPLACEMENT FOR A 2001 THAT WAS A MECHANICAL DISASTER. I HAD ASKED WHEN I DECIDED TO ACCEPT THEIR OFFER ON THE 1999 THAT THEY WOULD DO THE FOLLOWING: CHANGE ALL FLUIDS, ALIGNMENT,AND THOROUGHLY GO THROUGH THIS TRUCK. 3 MOS AFTER THE INITIAL PURCHASE I BEGAN HAVING TRANSMISSION PROBLEMS. THE TRANSMISSION WOULD SLIP AND HUNT FOR GEARS. I TOOK IT TO AURORA DODGE IN AURORA, MO. FOR THE WARRANTY REPAIRS AND THEY TOLD ME ALL REPAIRS HAD BEEN COMPLETED. THERE WAS ALSO A NOTE ON THE SERVICE ORDER THAT THE FLUID HAD BEEN PREVIOUSLY POORLY SERVICED. WHICH TELLS ME THAT OZARK DODGE DIDN'T DO A DAM THING TO THIS TRUCK BEFORE THEY GAVE IT TO ME TO DRIVE AWAY!! I TOOK THE TRUCK HOME AND SHORTLY THEREAFTER (8 DAYS) IT BEGAN SLIPPING AND HUNTING FOR GEARS AGAIN. I HAVE IT IN THE SHOP FOR REPAIRS AGAIN THIS WILL BE IT'S 2ND VISIT TO THE SHOP FOR THIS.!! I CANNOT FIND ANYONE TO HELP ME TO RESOLVE THIS MATTER, I HAVE CALLED CHRYSLER CUSTOMER SERVICE AND OTHER NUMBERS THAT THEY HAD GIVEN ME AND TO NO AVAIL. THIS IS THE 2ND PIECE OF CHRYSLER ?!@#$% THEY HAVE GIVEN ME. THIS HAS TO END NOW!!! I AM REQUESTING THAT IF THIS PROBLEM CANNOT BE REPAIRED THAT THE ORIGINAL DEALERSHIP THAT SOLD IT TO ME (OZARK DODGE BE RESPONSIBLE FOR ORDERING ME A BRAND NEW TRUCK WITH THE SAME OPTIONS ON IT WITH A STANDARD TRANSMISSION INSTEAD OF AN AUTOMATIC TRANS. I HAVE ALL PAPERWORK DATING BACK TO THE PURCHASE OF THE 2001 THAT THEY SOLD ME KNOWING THAT IT WAS NOT ROAD READY AND A HAZARD TO WHOM EVER DROVE IT!!! *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.