Complaint 420445
1998 MERCURY MOUNTAINEER • LATCHES/LOCKS/LINKAGES:HOOD:LATCH • incident Jul 22, 2003
- Complaint ID
- 420445
- Make
- MERCURY
- Model
- MOUNTAINEER
- Model Year
- 1998
- Component
- LATCHES/LOCKS/LINKAGES:HOOD:LATCH
- Incident Date
- Jul 22, 2003
- Date Received
- Jul 25, 2003
- Data As Of
- Jul 1, 2026
Complaint Summary
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
Owner Narrative
ELECTRONIC CONTROLS OPERATED BY THE GENERIC CONTROL MODULE (WIPERS, REAR DEFROSTER, POWER WINDOWS ETC.) HAVE LOCKED UP. THROTTLE STICKS AFTER FULL STOP AND USE OF CRUISE CONTROL AND NEEDS EXCESSIVE FORCE TO MOVE FORWARD. EXISTING RECALLS SHOULD COVER THESE REPAIRS, AS WELL AS TWO OTHER RECALLS FOR THE CORROSIVE HOOD LATCH, AND SPEED CONTROL WHERE THE THROTTLE COULD ICE UP IN PROLONGED COLD WEATHER. I WENT IN ARMED WITH DOCUMENTATION AND THE RECALL INFORMATION FROM THE WEBSITE BUT THE SAYVILLE FORD DEALERSHIP IN SAYVILLE, NY, REFUSED TO SERVICE THEM, STATING THEY WERE "CAMPAIGNS" NOT ACTUAL RECALLS. IF YOUR VEHICLE DOESN'T COME UP FOR SERVICE ON THEIR COMPUTER, THEY DO NOT ACKNOWLEDGE THE LEGAL RECALLS AND WON'T DO THE REPAIRS. RECALL #'S: 00V072000, 99V062001, 99V164000, 97V074000.*AK
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
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