Complaint 284847
1998 FORD EXPLORER • SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR • incident Mar 24, 2001
Complaint Summary
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
Owner Narrative
WHILE VEHICLE WAS IN FOR UNRELATED REAPIRS, THE DEALER REPLACED BOTH FRONT DISC BRAKE ROTORS EVEN THOUGH THE WARRANTY HAD EXPIRED BY APPROXIMATELY 1500 MILES. THE SERVICE MANAGER STATED THAT "BOTH ROTORS WERE SHOT" AND THAT SHOULDN'T HAPPEN AT 37,000 MILES. I HAD A 1995 EXPLORER WHICH DID THE SAME THING AT APPROXIMATELY THE SAME MILEAGE. AT THAT TIME, ANOTHER DEALER AND FORD WOULD NOT DO ANYTHING ABOUT THE REPAIRS AND I HAD TO PAY FOR THEM. THIS IS THE SECOND EXPLORER I'VE HAD WITHN THE SAME PROBLEM. IT APPEARS TO ME THAT THERE IS A PROBLEM WITH EXPLORER BRAKE ROTORS. IT'S MY UNDERSTANDING THAT THIS HAS BEEN A PROBLEM ON WINDSTAR VANS AS WELL. DO YOU HAVE ANY INFORMATION CONCERNING THIS PROBLEM? I CAN'T FIND ANYTHING IN THE RECALLL LISTING ABOUT IT.*AK
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
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