Complaint 2220522

Complaint Summary

VEHICLE SPEED CONTROL

Owner Narrative

While driving on the highway with my entire family in the vehicle, truck lost power without warning and what it seems it went into a limp mode. This created an incredibly hazardous situation, exposing my family and the drivers around us to an imminent risk of a high-speed collision. Thankfully, nothing happened and no one was hurt. Upon restarting the vehicle, the check engine light illuminated, and power was drastically reduced, capping our speed at approximately 40 mph. I brought the truck to St Charles's dealership for diagnosis. Service department has informed me that the root cause of this catastrophic failure was the crankshaft tone wheel. Furthermore, I was informed that this specific issue was an unaddressed/unfixed defect on my vehicle by Stellantis. What I learned is that the fix for a broken tone wheel required dropping the transmission to physically press a brand-new tone wheel onto the crankshaft. Because this was incredibly expensive and time-consuming, Chrysler rolled out a recall remedy consisting of a Powertrain Control Module (PCM) software flash.This should be unacceptable for trucks that cost $70,000 or any vehicle. Imagine that software failed what would have happened and yet we had no idea about this.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.