Complaint 2220516

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

My 2022 Jeep Wrangler Unlimited (VIN [XXX]) has completely lost power and shut down while being driven in moving traffic on three separate occasions, each time without warning. When it shuts down, the vehicle loses engine power and forward motion along with power-assisted braking, power-assisted steering, and hazard lights, and it has to be towed. The first failure occurred on or about XXX, at about 13,000 miles. The vehicle was towed to the dealer, and a bad battery cell and loose transmission control module terminals were addressed under warranty, but no cause for the shutdown was found. The second failure occurred on or about XXX, at about 14,608 miles. The vehicle shut down again in traffic and was towed in, leaving me stranded for over an hour. Replaced both batteries and No cause was found. The third failure occurred on or about XXX, at about 16,913 miles. The vehicle shut down a third time in traffic and was towed in. Both batteries failed testing and were replaced, and a blown 150-amp main fuse was replaced, but again no cause was identified. The vehicle still remains at the dealership and has not been diagnosed or repaired. After three repair attempts over roughly 4,000 miles, the manufacturer has not found or corrected the cause of these repeated electrical shutdowns. Losing all power in moving traffic, with no propulsion and no steering or braking assist, is an extreme safety hazard that could easily cause a crash. There has been no crash, injury, or fire so far, but the defect keeps recurring and the vehicle is still unsafe to rely on and is still at the dealer as no root cause has been found. I am requesting that NHTSA review this dangerous, unresolved defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.