Complaint 2220507

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

The recent DCDC converter recall has left me feeling unsafe driving my Defender on anything except the slowest local roads. It's an extremely frustrating inconvenience, especially during this summer season with plans for road trips and travels being put on hold or cancelled due to not having a safe vehicle. Also, the JLR dealership is not offering loaner vehicles because the recall remedy is not available yet. There is no timeline for when the remedy will be developed, which is the cherry on top. That means I have to pay out of pocket, indefinitely, for a rental car on top of paying the car note for the Defender. Did I mention that JLR "conveniently" waited almost 60 days from the time they submitted the recall notice to NHTSA to send out the interim letters? They put me and over 150,000 other drivers at risk for nearly two months because they decided to take their time in mailing the letters out (I received mine on June 17th). This removes all confidence I would have had in their ability to develop the fix in a timely manner.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.