Complaint 2220456

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

While driving my 2026 Hyundai Palisade Hybrid, the vehicle has repeatedly applied the brakes suddenly and without warning, especially approaching a specific overpass on my normal route and is fully repeatable. This only happens in the curb lane; the middle and passing lanes are fine. There is no forward collision warning, no detected obstacle, and no driver input when this happens. The braking is abrupt enough to feel unsafe and could cause a rear‑end collision. In addition to the phantom braking, the infotainment screen frequently reboots or goes completely blank while driving (blank 1 time). This causes loss of navigation, audio controls, and vehicle settings. The screen failure happens randomly and has occurred during normal driving. See video link here: [XXX] I reported the screen issue to my local Hyundai dealer (Crestmont Hyundai, Brunswick, OH), but they refused to document the complaint and told me to “wait for a recall.” They would not record the incident or investigate the problem. Both issues continue to occur and pose a safety risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.