Complaint 2220403

Complaint Summary

UNKNOWN OR OTHER

Owner Narrative

I own a 2022 4xe, ater the 68c recall the power of the electric drive is limited. Frequent power loss occurs on highway driving during acceleration (merging onto highway or passing other cars). Despite the battery being charged up to 50% there is only 25% power available. The car is a plug in hybrid vehicle. The internal combustion engine starts in these cases with several seconds delay. During that time the vehicle does not accelerate sufficiently to safely merge onto a highway or pass other cars. The power loss happens without warning during critical drive situations like merging onto a highway or passing other cars. The driver expects a continuous level of power by the car, not a sudden power loss. This is reported by countless other drivers on all social media platforms as a consequence of the 68C recall that affects 350 000 Jeep Wrangler 4xe and Grand Cherokee 4xe. Jeep does not respond to customer complaints or requests for clarification. I would like to request all these cases be looked into, and also contacting Jeep for the new parameters put in place to protect the battery, such as battery temperature and power limits put in place to "protect" a hardware issue within a battery with software

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.