Complaint 2220336

Complaint Summary

UNKNOWN OR OTHER

Owner Narrative

This week, I was driving my Tesla at approximately 65 mph in the middle lane of a six-lane freeway. Autopilot was engaged. Traffic was moving normally, and I was not aware of any obstacle or hazard that would have required emergency braking. Without any warning, the vehicle suddenly applied the brakes and rapidly decelerated until it came to a complete stop in the middle travel lane of the freeway. I was not pressing the brake pedal. The event occurred unexpectedly and created a potentially life threatening safety hazard. my vehicle came to a stop in a high-speed traffic center lane! After I disengaged Autopilot and pressed the accelerator, the vehicle responded normally. Immediately following the incident, the display showed the message “Autopilot unavailable.” That message later disappeared, and no additional warning messages remained on the screen. I contacted Tesla to report the incident. Tesla reviewed the vehicle’s logs remotely and later discussed the results with me by telephone. During that conversation, I was told that the event was considered an “anomaly.” I was also told that the vehicle logs reflected the event approximately one hour from when it actually occurred and that the logs indicated the vehicle was not operating in Autopilot at the time of the incident. This information was inconsistent with the event, because Autopilot was engaged when the sudden braking occurred. I could not even move to berm. Tesla did not request that I bring the vehicle in for a physical inspection. Instead, I was told there was no reason to have the vehicle examined. During the same conversation, I was encouraged to consider subscribing to Tesla’s Full Self-Driving (Supervised) system, which requires an additional monthly subscription, rather than continuing to use autopilot as a result of a question I asked about two plans. Tesla closed my service ticket without performing an inspection indicating there was no benefit spending $$ to essentially receive no additional

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.