Complaint 2220320

Complaint Summary

POWER TRAIN

Owner Narrative

Monday, June 30th, 2025, while driving on highway trip out of state, the vehicle made severe explosion noise, and sounded like I was dragging something metal under the vehicle for approx 30 seconds. After slowing the vehicle, I confirmed there was nothing under the car and the car seemed to be driving fine. There was zero warning light displaying any type of part failure or warning light addressing anything needed attention. In hindsight, I realize that this is when the transmission transfer case malfunctioned. Entire time since I've had the brand new, premium vehicle the car has had routine, healthy maintence from the dealership and also Christian Brothers Automotive when the dealership service center was under construction. At no point, did the dealership bring this issue to my attention, despite a few multipoint inspections. Once my vehicle was out of warranty, the dealership brought the internal malfunction of the transmission transfer case to my knowledge on June 1, 2026. I am a high mileage driver, and this part malfunctioned (unbeknownst to me) while I was still under warranty, however without the warning light, I was ignorant to what actually occurred. Local acura dealership has briefly commented on this, suggesting we file a good will claim. I am reporting this, because I believe this part needs to be RECALLED. No one needs to deal with an internal part malfunction on a brand new vehicle 50-60k miles in. I have had the dealership, and Christian Brothers automotive both, look at the issue once it was brought to my attention, to confirm it is indeed no longer an AWD vehicle without the 13k repair. I am grateful that I was in a place that was flat, and not in need of the AWD when it went out, it was a very distrubing and distracting situation when it occurred, and with my living conditions I don't used AWD but a few times a year. Glad no one was injured when the part failed, it could have seriously ended differently if there was traffic around.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.