Complaint 2220241

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

I own a 2020 Porsche Taycan 4S (in service Nov 2, 2020) with a performance+ HV battery. I am currently facing a third round of module replacements.  The service chronology and detail is set forth in the attached e-mail I sent to Porsche and the attached service reports. The safety concern I have is that when the defective modules fail, the vehicle suddenly becomes inoperable. The last failure incident in April 2026 resulted in the vehicle blocking in two other vehicles until it could be removed on a flatbed. I simply do not feel safe driving a vehicle that could shut down whenever the next module failure happens. There are 33 modules in the HV battery.  15 have been replaced already and it is clearly an ongoing issue as the vehicle is currently in service for a third round of module replacement after the vehicle shut down only 4 months and less than 2,000 driving miles after the previous module replacement. As a result of my increasing safety concerns, I requested Porsche replace the entire obviously defective HV battery. As set forth in the attached response, it refused to do so, stating that the "path forward remains continued diagnosis and repair in accordance with Porsche’s technical guidelines." My belief, and I know I am not the only one based on my review of Taycan message boards, is that Porsche is slow playing how it addresses what is a clear defect in many HV batteries to get to the end of the 8-year battery warranty by doing periodic piecemeal module replacements and then taking the position that post-warranty module issues are an "aging" problem for which Porsche is not responsible.Â

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.