Complaint 2220167
2013 FORD EXPLORER • UNKNOWN OR OTHER • incident Jun 26, 2026
- Complaint ID
- 2220167
- Make
- FORD
- Model
- EXPLORER
- Model Year
- 2013
- Component
- UNKNOWN OR OTHER
- Incident Date
- Jun 26, 2026
- Date Received
- Jun 27, 2026
- Data As Of
- Jul 1, 2026
Complaint Summary
UNKNOWN OR OTHER
Owner Narrative
The sync touch responsive interface for climate control fails. This failure causes the system to repeatedly respond without prompt continually causing the driver to continually attempt to disengage the system causing a significant safety hazard. The chip in the system for the effected buttons is the component that fails. There is no solution. Replacement or upgraded interfaces are not available and disconnection of the panels renders the climate control, radio/entertainment, navigation and all other systems relayed thru the touch screen completely inoperable which is unreasonable. This occurs at random while operating the vehicle with the error often occurring continuously or at very high frequency. Ford discontinued the sync touch panel control due to issues but has provided no solution for the safety hazard it has created.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
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Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
Cross-border carrier registry and Canadian recall campaigns where applicable.
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