Complaint 2220098

Complaint Summary

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Owner Narrative

The vehicle's automatic emergency braking (AEB) / forward collision avoidance system activates without cause and brings the vehicle to a sudden, complete stop in the middle of an intersection. This has occurred on at least two occasions. In each instance I was making a left turn at a four-way intersection while an oncoming vehicle was also turning left — a common, non-conflicting turn geometry. The system falsely interpreted the opposing left-turning vehicle as an imminent frontal collision, displayed a "crash detected" message, and applied full braking, stopping my vehicle in live cross-traffic in the middle of the intersection. The first occurrence was on XXX, at the intersection of [XXX], while I was turning left from [XXX] [XXX]. The second occurrence was on XXX, at the intersection of [XXX], while turning left from [XXX] onto [XXX]. Both intersections are equipped with dual (two) opposing left-turn lanes, and in each case the false activation occurred as oncoming traffic in the opposing left-turn lanes was simultaneously turning left. This is a serious safety hazard. An unexpected, complete stop in the middle of an active intersection exposes the vehicle to being struck from behind by following traffic and to side-impact (T-bone) collisions from cross-traffic. The braking is abrupt and unanticipated, and no obstacle is actually present in the vehicle's path. No crash or injury has resulted to date. The defect has been reported to the selling/servicing dealer, Larry H. Miller Chrysler Dodge Jeep Ram 104th (Thornton, CO), and is the subject of an open Stellantis case, #XXX. The vehicle has been taken to the dealer for this concern. I am requesting that NHTSA investigate the forward collision avoidance / automatic emergency braking system on this vehicle and model. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.