Complaint 2219980

Complaint Summary

FORWARD COLLISION AVOIDANCE: WARNINGS

Owner Narrative

While driving in normal traffic, when I come to a complete stop and keep my foot on the brake, the Auto Idle Stop system activates as designed. However, when I release the brake to continue driving, the engine intermittently fails to restart properly. Instead, it repeatedly attempts to restart, cycling on and off several times before shutting down completely. When this occurs, the vehicle becomes disabled in traffic and does not respond as expected. It can take multiple attempts and a significant amount of time before the engine finally restarts, leaving me stranded in intersections or in moving traffic. This creates a serious safety hazard because surrounding vehicles continue moving while my vehicle is unable to move. This problem has occurred multiple times under normal driving conditions and is not an isolated incident. During one occurrence, the vehicle failed to restart after the Auto Idle Stop system activated, leaving my vehicle disabled in traffic. As a result of this incident, my vehicle was involved in a collision that **damaged the front and back bumper**. Fortunately, no one was seriously injured, but the incident clearly demonstrates the significant safety risk associated with this defect. The vehicle is currently at an authorized Honda dealership for diagnosis and repair. I am submitting this complaint because a vehicle that unexpectedly shuts down and fails to restart after Auto Idle Stop activation presents a serious safety hazard. I am concerned that this defect could lead to additional crashes, property damage, or serious injuries if it is not corrected.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.