Complaint 2219891

Complaint Summary

SUSPENSION

Owner Narrative

The rear coil spring (driver side) on my 2020 Honda Odyssey failed and broke while I was driving approximately 45 mph on a city street on XXX in [XXX]. The component that failed is the rear suspension coil spring. I do not have the broken spring in my possession, as it was replaced by the dealer. Due to the coil spring failure, the rear shock absorber on the driver side was also damaged and requires replacement. This sudden failure caused the rear of the vehicle to drop/sag on the driver side, which affected vehicle stability and handling. It put my safety and the safety of other road users at risk due to a loud noise and an abrupt change in ride height. This made the vehicle pull and feel unstable. I was able to maintain control and safely pull over, but the incident was alarming and could have led to loss of control or a crash under different conditions (e.g., higher speed or heavier traffic). A few days prior to the failure (approximately XXX), I noticed a weird/unusual sound from the rear of the vehicle. At the time, I did not associate it with a suspension issue, and there were no warning lamps, messages, or other clear symptoms. The problem has not been reproduced. The vehicle and component were inspected by a Honda dealer on XXX. The dealer confirmed that the driver-side rear coil spring had broken near the bottom and replaced it. They also noted that the rear shock absorber was damaged as a result and needs to be replaced. No other inspections (manufacturer representative, police, or insurance) have occurred at this time. This appears to be a sudden mechanical failure of the rear coil spring with no apparent external cause (e.g., no prior impact, accident, or road debris). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.