Complaint 2219838

Complaint Summary

WHEELS

Owner Narrative

In early June 2026 I discovered a sheared pin on the front control arm of my 2026 GMC Sierra 1500 AT4X (VIN [XXX]), sold to me new by Parks GMC, Kernersville NC, with a dealer-installed Performance Package modifying the factory suspension. I delivered the truck to Parks GMC for warranty repair. The dealer represented it as a 1-2 day job. The truck was out of service approximately 2 weeks. The dealer sub-contracted the work to a third-party shop (CCV). At pickup, the dealer provided written documentation stating the repair was NOT PERFORMED. Neither the dealer nor I has been able to obtain any documentation from CCV describing what, if anything, was actually done to the vehicle. THREE UNRESOLVED SAFETY CONDITIONS: SHEARED FRONT CONTROL ARM PIN — original failure, status of repair unknown and undocumented. TIRE-TO-BODYWORK CONTACT — front tires intermittently rub the inside of the wheel wells during normal driving and steering, causing visible damage to the plastic mud guards. Tire-to-bodywork contact creates risk of sidewall failure, sudden air loss, and loss of vehicle control. FRONT RIGHT SUSPENSION CREAK — loud, persistent creak from the front right suspension during low-speed driving and steering inputs. Present at service drop-off, never addressed. Consistent with a worn, loose, or improperly installed suspension component. I escalated to Parks GMC management and GMC Customer Assistance. Parks has not provided a written repair plan, no decision-maker has contacted me, and the only response has been "looking into it." GMC Customer Assistance declined to assign a District Service Manager. I am filing to document these suspension and tire safety conditions in the federal database against this VIN and to request NHTSA evaluation of whether further action is warranted. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.