Complaint 2219797
2021 CHEVROLET SUBURBAN • EXTERIOR LIGHTING • incident Apr 13, 2026
- Complaint ID
- 2219797
- Make
- CHEVROLET
- Model
- SUBURBAN
- Model Year
- 2021
- Component
- EXTERIOR LIGHTING
- Incident Date
- Apr 13, 2026
- Date Received
- Jun 25, 2026
- Data As Of
- Jul 1, 2026
Complaint Summary
EXTERIOR LIGHTING
Owner Narrative
2021 SUBURBAN LT. Driver side headlamp adjuster failed while driving. Wife struggles to see at night so when the adjuster failed the driver side headlamp faced right to the ground causing no projected illuminating light. We attempted to adjust the light when she arrived home but it would not adjust due to the leveler failing and breaking. Looking into the matter we found out that numerous people with those, suburban's and even Silverado's that share the same parts have also reported the part failing due to the leveling being so thin and driving over bumpy roads will cause the weight of the lamp to snap and break. Its a growing concern yet dealerships are charging customers over 1400 to replace the whole assembly as it is one seal piece. There was no indication of it starting to fail just the moment it went from fine to facing the ground. We tried to run through extended warranty but claimed denied stating us touching the leveler to adjust it is what caused it to break. We tried to prove our case that doing research they would find to be common but no luck. its a safey matte.r
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
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