Complaint 2219707

Complaint Summary

FORWARD COLLISION AVOIDANCE: WARNINGS

Owner Narrative

I have a complaint about GM and my 2023 Chevrolet Silverado 1500 LTZ regarding the radio / infotainment system failure after attempting a recommended software update, and the resulting degradation of installed safety features. On 08 MAY 2026, my infotainment system indicated a software update was necessary, so I followed the directions to complete the update. When the update was complete, my infotainment screen said there was a failure and to take it to the dealership for repair. The entire infotainement system is inoperative. The soonest appointment I could make was for 18 MAY 2026. On 18 MAY 2026, I took my Silverado into the dealership where I have it serviced to address the failure of my infotainment system. My service advisor informed me that I would need a new radio and that these radios are on a national backorder list. My advisor informed me that they have other customers who are experiencing the same issue and have been waiting for the replacement radio since January 2026. My advisor informs me that there is no estimated time of resolution. This defect inhibits safety features such as; use of OnStar, Google and Apple Maps that provide travel advisory hazards, parking camera views, vehicle systems status. Thank you.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.